Technical Support and Training Manager

My client is one of the leading bus manufacturers in the UK who are based in Leeds. They are seeking Engineers who have a strong background in the bus industry and who have a strong interest in becoming a Trainer. We are also looking for experts who have training experience within the bus industry.

The primary goal of this role is to elevate business development levels by providing comprehensive training, spearheading E-Learning initiatives, and ensuring impeccable technical support while maintaining a service for tracking and tracing support interactions.

Brief overview of the role:

• Collaborate with external partners for ongoing training needs.
• Coordinate internal departments for service progression.
• Provide comprehensive staff training for efficient operations.
• Deliver training on diagnostics and fault finding.
• Manage diagnostics and equipment as required
• Ensure that reports are processed in an accurate, timely and legible manner as required.
• Ensure that all technical documentation is made available to staff, i.e., parts manuals are at the current level.
• Identify areas of improvement and subsequently drive continuous improvement across the team

Requirements:

• Experience in training provision and business case planning (Adventurous)
• Proficient communication skills across all levels of the organisation.
• Excellent computer proficiency, particularly in Microsoft Office.
• Strong written and verbal communication skills.
• Previous customer service experience.
• Proven track record in managing/supervising teams.
• Demonstrated organisational skills.
• Experience within the bus industry.
• Active driving license.

The salary for this position is £45,0000 + £5,000 car allowance.

Hours: mainly 37.5 Monday to Thursday 8.00 - 4.45, Friday 8.00 - 12.30 but flexibility required due to travel requirements

If this position is of interest please do get in contact with Lena on or apply!