12 Month FTC - Contact Centre Advisor - HYBRID OPPORTUNITY AFTER TRAINING

Reed Middlesbrough are currently representing a financial services organisation who are looking to recruit a number of Customer Service Advisors to join their established team on a 12 month fixed term contract. 

This is to look after and manage a brilliant new contract that my client has just won with 2x assessment slots to be held on-site on Monday 13th May 2024 between 10:00 -12:00 and 14:00 - 16:00 so you must be available for either slot on this date if you are short-listed. 

Offering an impressive salary of up to £25,000 for the right experience, other Benefits include:

• Working from home 4x days per week and 1x day from the office, after 3 months training where you are expected to work from the office 5x days per week during this training period. 
• Hours - 8:45 - 17:00 Monday - Friday - NO WEEKEND WORK!
• 25 days holiday plus bank holidays - option to buy or sell 5 days – PLUS an extra day over Xmas
• Amenities such as tea, coffee and fruit provided free of charge
• Opportunities to progress and be paid for passing exams within the business 
• Onsite free parking - limited spaces 
• Brand new offices to work from should you wish to work from the office more!
• Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
• Life Assurance cover
• Reward schemes and bonus!

The successful candidate will provide prompt, professional and accurate information, and be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour is a must.

Duties:

• Answering inbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in their database in a comprehensible way
• Provide first class customer service

The successful candidate will have:

• Good communication skills, especially listening
• Good interpersonal skills
• Strong organisational, planning and prioritisation skills
• Desire to improve standards and develop new procedures and working practice
• Background in customer service

If this role is for you and you can attend an assessment centre onsite (should you be shortlisted) on Monday 13th May, between 10:00 -12:00 and 14:00 - 16:00 then I want to hear from you!!