Complaints Handler

Posted 2 May by Dynamite Recruitment Solutions Ltd
£32,000 - £33,000 per annum
Eastleigh , Hampshire
Permanent, full-time
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Posted by Dynamite Recruitment Solutions Ltd
Complaints Handler

Location : Eastleigh/ Hybrid

Salary @ £32000- £33000

Hours of work: 37 hour per week Monday to Friday

Duration:  You will work for 12 weeks on a temporary basis with the view to remain with the business permanently

Start Date: Immediate start required.

As a Complaints Handler /Customer Relations Officer you will be responsible for:
  • Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
  • These complaints will be a stage 2 whereby you will be assisting with the final stages of the complaint.
  • Respond and resolve customer complaints and escalations through thorough investigations.
  • Liaise with internal departments and third parties to manage the enquiry with professionalism.
  The Ideal Complaints Handler will have/be:
  • Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints at a senior level.
  • Experience of working within a complaint handling role, with the ability to analyse complex complaints and customer feedback issues and evidence findings.
  • Excellent English skills with strong letter writing skills.
  • Confident, and if necessary, authoritative on the phone.
  • Strong customer service and telephone skills.
  • Good negotiating skills.
  To be considered please submit your CV Immediately. 

INDC

Reference: 52579046

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