Customer service advisor
This role of Customer Service Advisor in the FMCG industry provides the opportunity for an individual passionate about delivering superior customer service to apply their skills in a collaborative and fast-paced environment. The successful candidate will be an integral part of the team, helping to ensure the smooth running of operations in Liverpool.
Client Details
Our client is a large-scale company within the FMCG industry. They are committed to delivering quality products to their customers and have a well-established presence in the market. The company boasts a sizeable workforce and strives to maintain a supportive and rewarding work environment for all employees.
Description
- Provide exceptional customer service, responding to queries and complaints in a timely and professional manner
- Process customer orders and manage logistics to ensure timely delivery of products
- Maintain accurate customer records and update database as necessary
- Collaborate with various departments to resolve any customer-related issues
- Contribute to team efforts by achieving set targets and objectives
- Participate in regular team meetings and provide feedback on customer needs and preferences
- Ensure compliance with company policies and procedures at all times
- Strive for continual improvement in customer service delivery
Profile
A successful Customer Service Advisor should have:
- A customer-oriented mindset with strong communication skills
- Proficiency in the use of Microsoft Office Suite and customer service software
- Knowledge of FMCG industry operations and customer service best practices
- Educational qualifications in Business Administration, Sales, or related field
Job Offer
- A competitive salary range of £22,050 - £26,950 per annum
- Generous holiday leave
- An inclusive and supportive company culture that values employee development
- Opportunities for professional growth within the FMCG industry
We encourage all candidates who meet the above criteria and are excited about the prospect of contributing to a leading company in the FMCG industry, to apply. This is an excellent opportunity to join a company committed to your professional development and career progression.
Reference: 52579013
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