Customer service advisor

This role of Customer Service Advisor in the FMCG industry provides the opportunity for an individual passionate about delivering superior customer service to apply their skills in a collaborative and fast-paced environment. The successful candidate will be an integral part of the team, helping to ensure the smooth running of operations in Liverpool.

Client Details

Our client is a large-scale company within the FMCG industry. They are committed to delivering quality products to their customers and have a well-established presence in the market. The company boasts a sizeable workforce and strives to maintain a supportive and rewarding work environment for all employees.

Description

• Provide exceptional customer service, responding to queries and complaints in a timely and professional manner
• Process customer orders and manage logistics to ensure timely delivery of products
• Maintain accurate customer records and update database as necessary
• Collaborate with various departments to resolve any customer-related issues
• Contribute to team efforts by achieving set targets and objectives
• Participate in regular team meetings and provide feedback on customer needs and preferences
• Ensure compliance with company policies and procedures at all times
• Strive for continual improvement in customer service delivery

Profile

A successful Customer Service Advisor should have:

• A customer-oriented mindset with strong communication skills
• Proficiency in the use of Microsoft Office Suite and customer service software
• Knowledge of FMCG industry operations and customer service best practices
• Educational qualifications in Business Administration, Sales, or related field

Job Offer

• A competitive salary range of £22,050 - £26,950 per annum
• Generous holiday leave
• An inclusive and supportive company culture that values employee development
• Opportunities for professional growth within the FMCG industry

We encourage all candidates who meet the above criteria and are excited about the prospect of contributing to a leading company in the FMCG industry, to apply. This is an excellent opportunity to join a company committed to your professional development and career progression.