Customer Support Administrator

Job Title: Customer Support Administrator

Salary: £25,500

Hours: Full Time, Monday to Friday

Location: Tanworth in Arden, Solihull (own transport essential)

Description:

We are currently recruiting for a competent and enthusiastic Customer Support Administrator with excellent communication skills to join a small team within a busy, successful and well-established company based in Tanworth in Arden, near Solihull.

The role requires an experienced Support Administrator who is able to multi task administration duties whilst answering incoming queries effectively using predominantly email and live chat.

This role is required due to expansion within the team, as the company prides itself on excellent staff retention due to their friendly environment, great benefits and development opportunities.

Key Duties:

• Responding to client (business to business) enquiries in a timely manner using predominantly live chat and email ensuring a positive outcome is achieved
• Managing contracts and paperwork
• Entering data into the in-house computer system
• Sending system generated letters when required
• Work closely across all teams from Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business
• Provide ad-hoc support as and when required

Key Skills/Experience Required:

• Previous experience within a customer service or administration role
• Good interpersonal skills
• Excellent computer literacy with strong attention to detail
• Proven record of using initiative to work independently and as a team member
• Confident and polite communication skills
• An ability to prioritise workload and perform well in busy periods

This is an excellent role for an experienced Administrator to work in a varied role within a busy team. In return you will receive a competitive salary of £25,500 plus excellent benefits. It is essential that you have your own transport, as this location can’t be reached on public transport.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.