Desktop Support Engineer

We are hiring a Desktop Support Engineer to join a well-established Information Technology Services and Solutions company. The company Develops applications for the banking industry and then migrates to a full IT services organisation.

About the Role:

The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels.

Function

To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside.

• To assist in the delivery of IT projects.
• To deliver desktop /onsite support services at client location.
• Identifying and responding to calls in a professional manner

Technical Responsibilities:

• Delivery of 1st/2nd line support activities and duties
• Desktop/laptop imaging builds and repairs
• Attend meetings as required based on work being undertaken
• Escalate quality matters to the Team Leader/Service Delivery Manager
• Assist fellow team members in identifying solutions to problems
• Be flexible and be able to work out of hours on occasion when necessary
• Can analyse, diagnose, and troubleshoot problems within set SLAs
• Able to work methodically and logically
• Can communicate effectively, both orally and in writing
• Exposure to hardware/software builds
• Exposure to Active Directory on Windows Server 2016 and upwards
• Some exposure to Office 365, M365 & Defender ATP
• Networking protocols, including TCP/IP
• Remote Assistance
• Windows 10/11 Desktop OS Support
• Ability to learn quickly and to follow processes

Required Skills

• 1-2 years in a similar position
• Good hardware and Cabling knowledge (server, laptop, desktop and printers)
• Microsoft certification would be an advantage

Benefits:

• Hybrid work options
• Annual leave plus bank holidays
• Paid days to be used for medical appointments or other health related issues
• Pension plan and life insurance
• Training and development opportunities
• Employee wellness program and perks
• Friendly and supportive team culture
• On-site parking
• Work from home

Job Type: Permanent

Pay: up to £30k per annum

Schedule: Monday to Friday

Experience:

• Desktop Support: 1 year (required)
• Office 365: 1 year (preferred)
• TCP/IP: 2 years (required)
• Remote Assistance: 2 years (required)
• Microsoft Windows Server: 2 years (required)
• Active Directory: 1 year (required)