ecommerce advisor

This position as an ecommerce assistant in the retail industry involves supporting the customer service department in their online activities. The role is entry-level and provides a platform for career growth in ecommerce.

Client Details

This is a mid-sized company in the retail industry, recognised for its significant online presence and commitment to delivering exceptional customer service. The company has a strong online focus, and is dedicated to enhancing its ecommerce capabilities.

Description

• Support the customer service team in managing online orders and customer inquiries.
• Assist in maintaining the online product catalogue, including product descriptions and pricing.
• Help manage the ecommerce platform and troubleshoot any issues.
• Prepare reports on ecommerce activities and performance.
• Coordinate with the marketing team to implement online promotions.
• Stay updated on latest ecommerce trends and suggest improvements for the platform.
• Ensure customer satisfaction by providing prompt and accurate information.

Profile

A successful ecommerce assistant should have:

• Previous experience in an ecommerce, online sales environment.
• Knowledge of ecommerce platforms and digital marketing tools.
• Excellent communication skills, both written and verbal.
• An understanding of customer service principles and practices.
• A proactive and problem-solving mindset.

Job Offer

• An estimated salary range of £24,000-£25,000 per year.
• Generous holiday leave entitlement.
• Opportunity to work in a vibrant and collaborative company culture.
• Unique growth and development opportunities within the retail industry.
• A location in Bootle, easily accessible by public transport.
• Hybrid working structure.

We invite all interested candidates who are excited about working in ecommerce and customer service to apply for this exciting opportunity.