ecommerce assistant

The ecommerce assistant role involves providing top-notch customer service and support for an online retail platform. A keen eye for detail, excellent communication, and a passion for ecommerce are key attributes that are client are looking for.

Client Details

This is a well-established retail company with a global reach. With a large team of dedicated staff, the company has an impressive online presence that has been developed over many years. They are renowned for their commitment to quality and customer satisfaction.

Description

• Provide excellent customer service to online shoppers.
• Respond to customer queries in a timely and professional manner.
• Process customer orders and returns.
• Maintain a high standard of product knowledge.
• Assist in developing and implementing ecommerce strategies.
• Monitor and report on customer feedback and online reviews.
• Manage the company's social media platforms.
• Work closely with the IT department to ensure the smooth running of the online platform.

Profile

A successful ecommerce assistant should have:

• An interest in and understanding of the retail industry.
• Excellent communication skills, both written and verbal.
• Strong computer literacy and familiarity with ecommerce platforms.
• A customer-focused approach and a commitment to providing high-quality service.

Job Offer

• An estimated salary range of GBP 23,400 - 28,600 per year.
• A supportive team environment in a well-established company.
• Opportunities for personal and professional development in the retail industry.
• Generous holiday leave and a range of other benefits.

We look forward to receiving your application for the ecommerce assistant role in our Southport location. Don't miss this opportunity to join a leading company in the retail industry.