Operations Manager

We are seeking a highly motivated and enthusiastic Operations Manager to oversee the smooth running of our Customer Service Department in the thriving Media & Agency industry.

Client Details

Our client is a well-established firm in the Media & Agency industry. With a large team of dedicated professionals based in Chester, they are known for their commitment to delivering outstanding service to their clients.

Description

• Oversee the day-to-day operations of the Customer Service Department
• Ensure customer queries are handled effectively and promptly
• Develop and implement departmental policies and procedures
• Monitor team performance and provide constructive feedback
• Implement strategies to improve quality of service, productivity and profitability
• Liaise with other departments to ensure operations run smoothly
• Handle customer complaints and escalate issues as necessary
• Prepare reports on customer service performance for senior management

Profile

A successful Operations Manager should have:

• Strong analytical experience.
• Experience in a customer service role, preferably in the Media & Agency industry
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritise effectively
• Strong problem-solving skills and ability to think on their feet

Job Offer

• A generous salary of £25000 per anum with a performance bonus on top.
• A supportive and friendly working environment
• Opportunities for professional growth and development
• Generous holiday leave
• A role based in the vibrant city of Chester

We encourage all qualified candidates who are looking for an exciting opportunity in the Media & Agency industry to apply. This is your chance to contribute to a company that values hard work and dedication.