Senior Customer Service Advisor

Are you based in the BISHOP AUCKLAND area?

Do you have a passion for working with people?

Do you have first class Customer Service skills?

Are you open to learning and development?

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Senior Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays) pro rata.

Hours Monday to Friday 730am to 5pm every other Saturday 8am to 12 noon

Jewson, Bishop Auckland, Watling Road, Bishop Auckland, DL14 9AT

Key Responsibilities

Our Branch Sales are an important contributor to the team's shared success, the overall performance of the business and the positive experiences of our customers.

To support our team and customers effectively you will;

• Perform a range of administrative duties including but not limited to purchase orders, back-office functions, stock controls, delivery paperwork (GRN notes)
• Answer customer queries both face to face at the trade counter and via the phone
• Update delivery boards and schedules
• Contact our customers to update them with their orders
• Respond promptly to any account queries, intercompany queries, and supplier invoice queries
• Ensure compliance with all company administration policies and procedures
• Complete all work correctly and efficiently, with good office housekeeping
• Participate in stock take duties as required
• Support in other areas of the branch as and when needed

What's in it for you?

• A competitive salary and benefits package, plus generous staff discounts
• A supportive team environment where your contributions are recognised and valued
• Opportunities to grow your skills and career within our organisation
• Flexible working arrangements to help you balance work and life

Required Skills and Experience

• Previous industry experience preferred but not essential
• Experience in a customer facing environment
• Passion for working with people
• A positive can-do attitude

About us

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!