Service Desk/Support Analyst

We are looking to hire a Service Desk/ Support Analyst for a well-established Information Technology Services and Solutions company. the company develops applications for the banking industry and then migrating to a full IT services organisation.

As a Service Desk/Support Analyst, you will act as the first point of contact for IT-related queries from our client.

About You

To join us, you will need the following:

• Previous experience providing IT support.
• Exemplary customer service and problem-solving skills
• Experience in administering and supporting the latest Microsoft technologies.
• Troubleshooting skills with Microsoft Office issues (2003 and onwards)
• The ability to help and support all versions of Windows desktops.
• Knowledge of Active Directory, M365, Azure AD
• Knowledge of ITIL

Specifically, you will:

• Provide efficient and effective customer service to end-users and other stakeholders.
• Act as the first point of contact for technical service requests.
• Log and maintain chronological details throughout a service ticket lifecycle.
• Provide 1st line diagnosis and resolution.
• Respond appropriately to more complex problems through escalation.
• Prioritise and manage your workload to ensure client SLAs are met.

Benefits:

• Hybrid work options
• Annual leave plus bank holidays
• Paid days to be used for medical appointments or other health related issues
• Pension plan and life insurance
• Training and development opportunities
• Employee wellness program and perks
• Friendly and supportive team culture
• On-site parking
• Work from home

Job Type: Permanent

Pay: up to £30k per annum

Schedule: Monday to Friday on Site

Experience:

• Technical support: 3 years (preferred)
• Azure AD: 2 years (preferred)
• Microsoft Office 365: 2 years (preferred)
• Active Directory: 2 years (preferred)

Work Location: Grantham