Systems Engineer

Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.

You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. 

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Key Responsibilities of the Role:

•Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)
•Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. 
•Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.
•Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:

1.ManageEngine – used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.
2.SolarWinds – used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre
3.Bitdefender – used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 
4.CommVault – used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.
5.Endpoint Manager – used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre
6.Password Manager – used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.
7.vCentre – management of the VMware virtual server environment.
8.ADAudit – Active Directory Auditing    

•Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:

1.Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.
2.The VMware Virtual server environment
3.Data stores and backup devices (NetApp/Comvault)
4.Azure Infrastructure
5.Microsoft 365 Applications and SSO

Anything else you should know?

•Pension scheme
•Life Assurance
•Free eyewear annually with eligibility from day one of joining us!
•Free parking for all Vision Express colleagues
•Opportunities to get involved in the OneSight EssilorLuxottica Foundation
•Discounts for friends and family
•Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
•33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
•Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
•Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
•Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
•And so much more!