Technical Implementation Engineer - Workplace Remote

Build your best future with the Johnson Controls team! 

FM:Systems, now a part of Johnson Controls (JCI), provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets and maintenance, strategic real estate planning, resource scheduling, as well as projects and sustainability, empowers our clients to gain insight into how their facility space is performing, how they enhance efficiency and crate an employee-centric workplace.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through significant work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer:

• Competitive salary 

• Paid vacation/holidays/sick time 

• Pension plan with a great company match, company paid life insurance and access to JCI Extras (benefits, offers and discounts available to all JCI UK employees).

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

• Check us out:  A Day in a Life at Johnson Controls

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What You Will Do

As a team member you will work with a small group of Implementation Engineers to guide customers in making the best technical/operational decisions for them to achieve a fast, effective implementation of FM:Systems’ Integrated Workplace Management System. The Technical Implementation Engineer, Workplace will work closely with FM:Systems staff, partners, and customer staff to ensure solutions are effectively deployed, problems are addressed, and customers are successful.? The Technical Implementation Engineer, Workplace will be a hands-on contributor.

How You Will Do It

• Become an expert in the software solutions.

• Understand your client business requirements in each project and discover technical needs to provide a complete solution for their implementation success.

• Report progress and updates to the client and your internal teams, regularly.

• Provide technical collaboration and support with customer's IT- implementation staff to achieve a successful deployment and adoption of our products.

• Collaborate closely with your team: internal project managers, implementation consultants and other cross function departments making our customer's success a priority.

• Support and troubleshoot the user's software implementation- such as single sign on, program migrations, data conversions, plus any unique IT environment needs.

• Spearhead legacy data conversions into our Space product suite.

• Be a subject matter expert on implementation methodology and provide this expertise on all your engagements.

• Overcome client and internal obstacles to achieve a timely project completion, leading coordination with other departments to enable solutions through the implementation process.

• Mentor your client in the adoption of best practices for our products success.

• Identify opportunities to position other service offerings.

• Support your team in mentoring new Technical Consultants teammates.

What we look for:

• 3+ years of strong/professional consulting experience in software installation.

• A knowledge of SQL databases, and window servers.

• Your passion for customer service and understanding that their success is directly tied to our product and company success.

• Ability to provide effective communications to both colleagues and customers. Providing clarity on the technical aspects of an installation, for those non-technical.

• Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer needs early to mitigate potential implementation roadblocks.

• Bringing the team together for the success of the project. Previous experience in conflict management and team building.

• Proven ability to ramp on new technology quickly through instruction and self-training.

• Mentor clients in new technologies and processes, for a successful product adoption.

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Previous experience with:

• Internet Information Services.

• Microsoft SQL Server.

• Creating SQL Scripts (Microsoft).

• Data migration experience.

• Experience with SAML authentication.

• Software Installation.

• Server configuration.

• Microsoft Outlook.

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?Applications are accepted on an ongoing basis.