Average Claims Advisor salary in the UK

Primary Details Time Type: Full time Worker Type: Employee To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained The opportunity The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise Your new role To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained. Undertake a range of duties to provide effective support to internal claims handling teamsAdhere to agreed processes and procedures to ensure accurate recording and processing ofinformation.Operate an effective ‘helpline’ facility to clients to provide a high standard of client careRespond to client requests in accordance with service standardsDevelop effective working relationships with internal and external stakeholdersMaintain databases and documentation including the logging of new claims within agreed service levels, to allow the Claims team to offer an excellent standard of serveConduct a continuous review of the status of all outstanding claims About you Excellent organizational and analytical skill able to prioritizeGood interpersonal and communication skillsIntermediate level of understanding of Word and Excel Advantages if you have a Basic understanding of insurance and reinsurance with specific reference to the relevant class of business Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;  Employer of the Year 2022Winner – Insurance Insider British Claims Awards 2022 Winner - InsurTech Award  Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year  Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response   Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. 

Job Title: Claims Handler Location: Sevenoaks Salary: £24,255 to £25,876 OTE* including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible.High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible.Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.Validate all claims for indemnity and fraud concerns.Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App.Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skillsPersuasive, strong and confident communicatorSolid desktop investigationsMotivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)Additional Buy & Sell HolidaysCompany Sick Pay SchemeCompany Paid Maternity & Paternity LeaveGenerous Company Pension SchemePerk Box Online & High Street vouchers and discountsFresh fruit Deliveries twice a week*£250 Refer a friend bonusCycle to work schemeFree eye test vouchers and a contribution towards the framesFree self-development & qualifications via Magpie LearningA comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessionsFree Hot Drinks*Regular Employment Engagement including ongoing competitions with fantastic prizesCharity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.

Job Title: Claims Handler Location: Liverpool Salary: £24,255 to £25,876 OTE* including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible.High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible.Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.Validate all claims for indemnity and fraud concerns.Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App.Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skillsPersuasive, strong and confident communicatorSolid desktop investigationsMotivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)Additional Buy & Sell HolidaysCompany Sick Pay SchemeCompany Paid Maternity & Paternity LeaveGenerous Company Pension SchemePerk Box Online & High Street vouchers and discountsFresh fruit Deliveries twice a week*£250 Refer a friend bonusCycle to work schemeFree eye test vouchers and a contribution towards the framesFree self-development & qualifications via Magpie LearningA comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessionsFree Hot Drinks*Regular Employment Engagement including ongoing competitions with fantastic prizesCharity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.