Average Technical Advisor salary in the UK

Position: Technical Support AdvisorLocation: Abingdon (OX14)Salary: £25,000 per annum (+ bonus)Hours: 37.5 hours worked over a 5 day week (shifts between the hours of 08:00 - 20:00 Monday - Friday) and 3 weekend dates in every 7/8 weekends (10:00 to 17:00)Experience: Technical Support, Troubleshooting, Help Desk, Service Desk, Ticketing, Customer Service, Customer Experience, Customer Care, Inbound Calls, Outbound Calls, Call Centre, B2C The Opportunity Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit a knowledgeable and customer-focused Technical Support Advisor to join their evolving and rapidly expanding Abingdon based team. As Technical Support Advisor, you will be responsible for managing a high volume of inbound and outbound calls, lives chats and emails to customers requiring assistance with their technical products. The nature of our client’s product being technical and ever evolving means that the successful Technical Support Advisor needs to be able to diagnose and get to the root of technical issues remotely with customers whilst also being comfortable resolving the issue in an easy to understand manner. The successful candidate must also be able to absorb information, and confidently go above and beyond to offer customer service excellence to resolve the query and will become an expert in our client’s products and offerings. This Technical Support Advisor job is very well suited to candidates looking for a route into an office environment who are keen to progress within a helpdesk/service desk environment long-term. The Company Thompson & Terry Recruitment are working with a well-known and nationally respected UK brand, who are looking to recruit a kind and patient Technical Support Advisor to join their large and modern offices based in Abingdon. Our client are rapidly expanding and are looking to enhance their reach, whilst ensuring that their customer service focus remains at the centre and the forefront of what they offer. The business completely live by a set of strong core values around really going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this. In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme. Requirements: Experience of offering customer service excellenceTechnically-minded with the ability to develop outstanding technical product knowledgeExcellent telephone manner and communication at all levelsExcellent verbal and written communication skills Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.? PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.

Berry Recruitment are NOW hiring for an exceptional and innovation organisation in Witney for Technical Advisor. To deal with technical sales enquiries including specifying products, providing quotations, maximising sales, and providing a high level of customer service. To maintain a broad technical knowledge of Heating & Ventilation products. To support the Product Manager, support and assist the Heating & Ventilation Field Sales Manager and the Customer Services team. Role: Technical Advisor Location: Witney, Oxfordshire Salary: £27,000 - £31,000 Per Annum Office based role Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.30pm. Benefits Package: 25 days holiday bank holidaysPerformance related bonus About the role:As Technical Advisor, your duties will be: Handle all customer telephone enquiries of a technical and sales nature.Deal with all technical queries referred by the Sales Order Processing department.To converse with and assist customers, architects, consultants/ surveyors, and designers at the highest technical level.Interpret and take measurements and details from architects' drawings and or CAD (or equivalent) to make the necessary calculations for specifying equipment.Provide accurate and detailed written and verbal quotations.Make outgoing calls to customers in response to product enquiries, to follow up quotations & to advise of special offers and promotions.Receive and input occasional telephone orders resulting from technical queries/quotations.Occasionally attend Trade Shows and Company led seminars.Build relationships with customers and suppliers.Liaise with and to follow up leads from External Sale Executives, e.g. progress visit reports and correspondence.Promote product initiatives and assist in the promotion of designated lines.Maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions.Liaise closely with the manufacturer and customer to progress: product availability, delivery times, engineering issues, product quality issues, service-related questions & product development.Develop tools and strategies for the clients to ensure they can recognise the value they are getting.Ensure Supplier escalations are managed appropriately.Create and manage the budget for your client's buyer accounts.Maintain action plans for your Buyers and deliver reports to senior managers.Deliver performance reports to sector managers to ensure standards are withheld.Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes.Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality.Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service About you: Excellent interpersonal and negotiation skillsExcellent organizational skills and attention to detailSelf-motivated and flexible with the ability to work on own initiative.Strong analytical and problem-solving skillsAbility to function well in a high-paced and, at times, stressful environment.Proficient with Microsoft Office Suite or related softwareTechnical skills/practical thinker with a strong sales focusKnowledge or experience of working with heating and ventilation systems.Account Management or previous sales experience. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

DEA Technical Advisor Ref:BM187 My client is one of the UK's largest energy consultancies, who specialise in providing highly technical energy assessments, software training, professional development and accreditations. They have the exciting opportunity in their Wakefield offices for a DEA to join their audit and support team. Role responsibilities include: Carrying out Domestic Energy assessments and producing EPC'sWork alongside the DEA team and provide front-line support to client membersProvision of technical support via phone and email communications, as well as auditingBuild and develop working relationships with current and new clients The ideal candidate will have: DEA Qualification is preferable however training is provided to achieve this accreditationWork experience within the built environment industry and delivering EPC's would be advantageousExcellent communication and customer service skillsFull UK driving license and live within a commutable distance to the Wakefield area Benefits of the role: Competitive salary ranging from £22,500 to £25,000Hybrid workingGenerous holiday allowanceFull training provided for DEA accreditation If This role interests you or if you are interested in searching for other roles relating to sustainability please feel free to contact Ben Moore on or email . There are many more roles available on our website at www.penguinrecruitment.co.uk. This is a permanent role. Penguin Recruitment is operating as a recruitment agency in respect to this position.