What we do

At Furniture Village, we know that every detail counts. So whether it&rsquo;s discovering the best people for the job or creating an inspiring place to work, with our &lsquo;grow our own&rsquo; development programme, we take the time to get to know our people, encouraging and creating opportunities for them to progress quickly within our business.
 Voted as the &lsquo;Number One Employer in Furniture Retail 2016&rsquo;, we strive to create a positive, rewarding and unique business culture for everyone who walks through our doors.

SALES CONSULTANT You want the flexibility of full or part time. You’ve got a life outside of work after all. You’re hungry for progression. ‘Growing our own’ and fast-tracking promotions – that’s in our DNA. You’ve got a winning way with customers. If you can engage and inspire, and get a buzz from selling beautiful product, you’ll go far. You want an industry-leading package with uncapped commission. Basic part time 3-day salary 13,800k. Full time basic up to 23k, Average earnings 42k. You want best-in-class benefits. 5% pension, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox, Refer a Friend bonus, staff discount…&nbsp; You want to work for an award-winning family business, voted an Outstanding Place to Work and the UK’s leading independent furniture retailer. You want to be part of a Great British success story. The role You’ll be the face of your store, greeting customers, creating rapport, understanding their needs and creating an awesome end-to-end experience, from ordering to final mile delivery. You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well versed in beautiful furniture, world class service and understand how to overdeliver on KPIs. Your skillset Our ideal candidate? Looks like this: Instinctively understands and embraces a customer-first mindset Is a natural born communicator, one who leans in to listen and effortlessly persuade Shows initiative and energy, as part of a team or working independently Pays attention to detail (critical when ordering bespoke furniture) Is punctual and professional, with a genuine smile Uses critical thinking to solve problems without being phased Our business Our first store opened its doors in Abingdon in 1989. Fast forward and today we have 55 stores across the UK, with more to follow. At Furniture Village, we don’t believe in the hard sell. We believe in understanding customers’ needs, lifestyle and budget, then helping them find the perfect pieces. Sourcing from across the globe – handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision engineered wardrobes from Germany – we offer beautiful furniture and accessories for every room in the home. Our people In the words of our founder and CEO Peter Harrison: “We employ nice people to sell nice furniture to nice customers”. We’ve been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today and we have 55 stores on the map with more to come. The key to our success? Our people. The heartbeat of our business. We offer real progression, real training and real rewards. Not to mention real fun. There’s a reason over 20% of our team has received long service awards, it’s because they&nbsp; want &nbsp;to stay! Our recruitment &nbsp; As a family business, it’s really important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let’s talk. Together we can do wonderful things.

Sales Consultant

We have an exciting opportunity for an Contact Centre&nbsp;Sales Manager &nbsp;to join our team based in Thurrock . &nbsp;You will join us on a full-time, permanent basis and in return will receive a competitive salary of&nbsp; 45,000 Commision&nbsp;per annum . Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service. About the Contact Centre &nbsp;Sales Manager &nbsp;role: You are responsible for successfully managing the online team&nbsp;in each of the key results areas – financial, service, people and operations. This will be achieved through the demonstration of our key leadership characteristics and by championing the company values. Key Responsibilities of our Contact Centre &nbsp;Sales Manager : Effective management of the store’s performance in line with bookings, margin and profit budgets Lead the team to ensure maximised bookings, margins and add ins. Ensure the Supervisor is effectively driving sales performance through individual bookings, margin and add in targets. Manage and control variable costs. Ensuring the Awesome Experience is delivered at all times. Ensuring that all Consultants are trained and regularly reviewed in the use of the Circle of Selling Ensuring the swift and satisfactory resolution of any complaints or queries and affecting change to avoid repeat occurrences. Fully utilise and comply with all people management practises and procedures such as recruitment, talent management, probation, development, succession planning, performance management, absence management etc Ensure the required training takes place whether in-store on the job or through team attendance at company run programmes to maximise sales performance and product knowledge. Work with the Supervisor to ensure they are effectively mentoring the Sales Consultants performance through coaching, training and all recognised performance management procedures Ensure the office is well presented, comfortable and adheres with all company standards and cleanliness. Maintenance of a safe environment for employees and visitors including full compliance with all Health and Safety legislation together with company practise and procedures Ensure all Health and Safety training takes place in the office including fire training. Ensure full controls and checks are in place to enable the security of the office. Key skills and attributes we are looking for in our Contact Centre &nbsp;Sales Manager : &nbsp; Consistently leads by example, inspiring and motivating their team with energy and enthusiasm to achieve the company vision. Is fully accountable and focused on achieving results. Translates business strategy into clear objectives and challenging goals. Expects the highest levels of performance and emphasises positive motivation, training and improvement to achieve this. Demonstrates knowledge and understanding of key business areas - Finance, Sales, Marketing, HR and Operations and uses this knowledge to make good judgments and quick decisions. Demonstrates the ability to analyse and assess likely outcomes, evaluate options and decide on an appropriate course of action quickly in a fast-paced environment. Demonstrates clear thinking and the ability to reason in order to make sound judgements. Encourages innovation and creativity. Demonstrates a positive approach to change. Is an enthusiastic learner who demonstrates self-awareness and reliance. If you feel you have what it takes to be our &nbsp;Contact Centre &nbsp;Sales Manager then click “ apply ” today, we look forward to hearing from you! Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.

Contact Centre Sales Manager

We have an exciting opportunity for an&nbsp; Online Product Merchandising Assistant&nbsp; to join our team based in Milton Keynes . &nbsp;You will join us on a full-time, permanent basis and in return will receive a competitive salary of 29,500 . Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service. About the&nbsp;Online Product Merchandising Assistant&nbsp;role: As our&nbsp; Online Product Merchandising Assistant, youwill be responsible for adding, updating, and maintaining existing products online and ensuring accuracy to ensure the best customer experience. Key Responsibilities of our&nbsp;Online Product Merchandising Assistant: Being responsible for uploading new products and assets via a Content ManagementSystem and other systems as appropriate including but not limited to the following product information: product copy, product imagery, product attributes, range data, and onsite categorisation. Maintaining new and existing products, including amendments, product code adjustments and discontinuations on the website. Being responsible for new range page set-up and preservation of existing PLP assets and copy. Using&nbsp;pre-agreed processes to ensure consistency and accuracy. All product information should be reviewed and verified prior to upload to ensure accuracy and consistency. Follow through to ensure any corrective actions are applied in a timely manner. Liaising&nbsp;with the Product team to obtain product assets that are in line with our brand guidelines and standards required for launch onsite. Ensuring a high standard is maintained throughout the new product addition process, Undertake stringent QC checks to ensure all product data and assets added to the website are complete, consistent and conform to our high brand guidelines and standards in readiness for launch online. Working closely and positively with the Online Traders, Product Content, Merchandising and eCommerce development teams to ensure a smooth new product addition process and that pre-agreed timings are met. Being responsible for updating a New Product Addition workflow tracker ensuring all deadlines for adding products onsite are met and all stakeholders updated on progress. Key skills and attributes we are looking for in our&nbsp;Online Product Merchandising Assistant: A passion and interest in eCommerce. A working knowledge of content management systems would be preferable but not essential The ability to multi-task, and maintain focus and accuracy under pressure and to tight deadlines Team player with a positive can-do approach, willing to get involved and focused on delivery Enjoys working within a fast-paced environment Able to communicate and influence across all levels An organised approach with meticulous attention to detail at all times. Demands high standards from their own work and equally expects high standards from colleagues and key stakeholders Flexibility, adaptability and a reliable member of the team If you feel you have what it takes to be our &nbsp;Online Product Merchandising Assistant&nbsp; then click “ apply ” today, we look forward to hearing from you! Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.