What we do

As consumers and organizations increasingly transact with those they don&rsquo;t know, a reliable basis for trust has never been in greater demand &mdash; and in such short supply. That&rsquo;s where TransUnion comes in.
TransUnion has been in the business of enabling trust for over 50 years as a credit reporting agency. Decades of stewarding and analyzing data have given us a holistic understanding of consumer identity. Additionally, substantial investments in new data sources and technology have fueled expansion into new areas like fraud, marketing and customer-driven analytics.
Today, TransUnion is a global information and insights company that makes trust possible in global commerce. We do this through a Tru&trade; picture of each person: an actionable view of each consumer based on a robust set of online, offline, public and proprietary information, stewarded with care.
As a result, consumers and organizations can transact with confidence and achieve great things. We call this Information for Good&reg; &mdash; it&rsquo;s our purpose and what drives us every day.

What we stand for

Who you'll work with

Our culture is welcoming, energetic and innovative
 There&rsquo;s an overall synergy that flows throughout the company, creating a sense of unity in knowing that we&rsquo;re all working to achieve the same overall goal.&nbsp;We're a game-changing industry leader with purpose-driven global impact, and our colleagues are the key to our success.
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We see information not just for what it can do, but for what it can help people achieve. And we believe that information can help people around the world access the opportunities that lead to a higher quality of life.
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Through our work, businesses and consumers can transact with con?dence and achieve great things, such as economic opportunity, great experiences and personal empowerment.
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We call this Information for Good&reg;. It&rsquo;s our purpose, and what drives us everyday. Join us!

What you'll get

External links

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TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: Day to Day You’ll Be:&nbsp;&nbsp;? Enable profitable revenue growth through consistently great product performance, and the delivery of innovative solutions that drive incremental value for customers and for consumers Contribute to the development of business strategy, gathering and leveraging market, customer, competitive and data driven insights Create, articulate and evangelise product vision Translate business strategy and product vision into product strategy Create and own the product roadmap, and execute against the product strategy Develop business cases to support prioritisation of product and proposition delivery, ensuring product and proposition enhancements drive economic value Collaboration with finance to define pricing strategy Create, maintain and track against product level revenue and cost forecasts – own the business case Drive delivery of new product and propositions through collaboration with matrix business partners Own go to market launch planning and go to market execution Proactively monitor adoption, growth, product performance, quality, profitability for in life solutions, course correcting product strategy and roadmap as required Support matrix partners and clients during technical and business impacting incidents Identify, qualify and quantify risks, develop appropriate mitigation plans and operate effective controls where required Work with product marketing to ensure clear articulation of value propositions and key competitive differentiators in market messages Provide insight to stakeholders on market developments, constructing options for strategic response to emerging market needs and alternative futures Represent and promote relevant product lines at internal and external events Own relationships with third party partners – commercially, contractually and operationally Ensure products and product change aligns to Product Development Lifecycle and relevant policies and standards to assure product quality and positive outcomes for consumers Impact You'll Make: Essential Skills &amp; Experience: Professional experience of Fraud and Identity solutions Strong intellect, capable of analytical and strategic thinking and complex problem solving to interpret data, identify trends, and make informed decisions for product development and improvement Disciplined with strong planning and organisation skills and the ability balance multiple conflicting priorities Adaptability and resilience to navigate ambiguity, pivot when necessary, and continuously iterate on product strategies based on feedback and market dynamics. Highly articulate with effective verbal and written communication skills to influence a range of senior internal and external stakeholders Credible, authoritative and able lead the development and execution of strategy Strong leadership skills to inspire and motivate teams, facilitate decision-making, and resolve conflicts effectively. Proven track record of successful product launches and driving profitable product growth Commercially astute with track record of delivery based on forecasting and budget requirements Knowledge of industry trends, competitive landscape, and emerging technologies to anticipate market shifts and innovate product offerings accordingly Understanding of key technology concepts: web services, database, advanced analytics, cloud computing, cybersecurity Experience in agile methodologies and project management tools to drive product development cycles and meet deadlines, including collaboration with engineering teams Experience of operating within a regulated business, particularly in the context of the management of consumer personal data Operates with a consumer and customer centric mindset What’s In It For you?&nbsp; At TransUnion you will be joining a friendly, forward thinking global business.&nbsp; As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:&nbsp; 26 days’ annual leave bank holidays (increasing with service)&nbsp; Global paid wellness days off a bonus day off to celebrate your birthday&nbsp; A generous contributory pension scheme access to the TransUnion Employee Stock Purchase Plan&nbsp; Private health care a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools&nbsp; Access to our diversity forums and communities so you can get involved in causes close to your heart&nbsp; TransUnion – a place to grow: &nbsp; If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.&nbsp; We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together&nbsp; Flexibility at TU:&nbsp; We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.&nbsp; Additional support:&nbsp; At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting &nbsp; Interview &amp; Hiring Process:&nbsp; Most of our recruitment processes are virtual, so you’l

Product Manager - Fraud & ID

TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion UK provides the data, analytics and software that enable businesses to build more valuable customer relationships. We specialise in managing consumer data for businesses across every sector. We focus on developing innovative products and services that help businesses make smarter and more informed decisions throughout the customer lifecycle. We are TransUnion and we believe in Information for Good. What You'll Bring: The Client Manager is responsible for delivering high quality account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU. This role assists customers in getting their desired outcomes when using TransUnion’s products and solutions. The client experience function is responsible for delivering the following outcomes Responsible for improving user onboarding time and experience Facilitating product adoption through established relationships Increase customer retention through relationship focused client management Increase customer satisfaction through product adoption and post adoption support Key Responsibilities Churn management and customer retention: Gather data points to prevent churn through proactive engagement, anticipating the customer’s needs and solving problems before they happen, ultimately increasing customer retention.&nbsp; Minimal viable onboarding: Guide users towards the minimal viable onboarding path for products and solutions by removing identified friction points and enabling earlier product activation. These include identifying and owning customer SLA requirements against delivery capability Educate customers and improve customer experience: Provide dedicated focus to personalise the customers path to activation and success. Identify opportunities for ongoing product education to drive adoption of new features when available. Customer feedback loop: Active and passive customer feedback collection. Identification of user friction, customer satisfaction and understanding of attrition levers to feedback into the business for improvement Customer needs: proactively liaise with the sales teams and account managers to gain an understanding of customer needs, intended use and objectives for product usage and joint ownership with account managers for customer success journeys. In doing so this will drive retention, growth and highest NPS score possible. Project management: post-sale project management of deliverables to the customer including customer usage reports and analysis, issue/query resolution, troubleshooting and client onboarding engagements Delivery: &nbsp;Takes ownership of the Client Management &amp; TU Business goals, independently delivering and executing against these, to promote and develop yourself, in order to provide expert management of the client base. Skills &amp; Experience: Strong communication skills: Ability to make effective contact with clients and users. Empathy to pro-actively manage customer concerns and issues while building strong relationships internally &amp; externally to persuasively communicate ideas, handle customer frustration and dissatisfaction. Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model. Technical skills: Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio Problem-Solving: Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve customer issues effectively.&nbsp; Required for Client and Internal interaction, this will involve resolving any possible areas of conflict by being strategic-minded, taking information from multiple sources and formulate an overall solution or decision to resolve problems, giving appropriate direction to clients or TU associates as required. O rganizational skills: Good project and time management skills to manage numerous customer and internal stakeholder touch points Continuous learning ability: Showcases experience in being adaptable and willing to learn new skills Industry knowledge: Requires a strong background in credit reporting or related industry, typically with 3 or more years’ in-depth experience. Impact You'll Make: At TransUnion you will be joining a friendly, forward thinking global business.&nbsp; We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.&nbsp; 26 days’ annual leave bank holidays (increasing with service)&nbsp; Global paid wellness days off a bonus day off to celebrate your birthday&nbsp; A generous contributory pension scheme access to the TransUnion Employee Stock Purchase Plan&nbsp; Private health care a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools&nbsp; Access to our diversity forums and communities so you can get involved in causes close to your heart&nbsp; TransUnion – a place to grow: &nbsp; If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.&lt;/s

Client Manager

TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion is looking for talented individuals with a passion for marketing analytics and consulting to help our clients’ address their most challenging marketing effectiveness needs. The ideal candidate has a strong quantitative background, marketing experience, and is well versed in the art of client management. In the Marketing Solutions Analyst role, you’ll support senior consultants on multi-million dollar customer engagements. You’ll build your network with the top marketing leadership in major companies across virtually all industries. You’ll work hands on with quantitative marketing data to analyse and reveal the business drivers of the Fortune 500. You will develop expertise at the intersection of big data, marketing, and consulting. Our work is not just about delivering a project and moving on to the next challenge. Instead, it’s about delivering an evolving stream of value and enabling fact-based decision making. This role will be based in our Central London office, but domestic and international travel may be required. What You'll Bring: Responsibilities/Key Tasks You’ll work closely with TUr's senior consultant and specialists across a virtual team globally, e.g. Data managers, modelers, product specialists to ensure the success of project management and quality of delivery You’ll help diagnose business needs and derive work packages to tailor the project implementation and steer work packages across an engagement process. You’ll analyse and prepare all data types (from weekly economy trends to cookie based ad-serving reports) to enable data strategists and –engineers to focus on their specialism. You will architect ways to wrangle data from multiple sources. You will support the transfer of data management outputs to the modelling team You’ll learn to translate our analytics into the stakeholder’s native language and tell stories to make complex things simple to understand and translate into measurable actions. You will partner with product specialists to customize the tools set up and ensure data quality You will support an organizational embedment of a true fact-based marketing optimization program. Your data analytics and -tool application skills help to ensure that customers get the full benefit of Neustar's software by training and first level support. You will participate in the improvement processes and achieve greater quality, consistency, profitability, customer satisfaction, and efficiency, getting new customers up to speed with Neustar’s software faster. What you need to have A head for numbers, a heart for customers, and a passion for defining the standards of marketing effectiveness. You’ll have some work experience (or Master’s degree) in a consultancy, agency, publisher or marketing/measurement technology environment Exceptional analytics and quantitative acumen. Understanding of marketing mix models, digital attribution or predictive analytics a plus. Familiarity with digital advertising and ad-tech is ideal. Definite advanced proficiency with software tools such as Excel to gather, assess, and analyse data as well as PowerPoint to build presentations. Knowledge of Tableau will be a plus. Resilient work ethic with the capability to adapt to the situation, flexibility and nimbleness in terms of work planning, and the ability to think quickly on your feet. Experience in enterprise Digital Analytics tools such as Google Analytics and Adobe Analytics. Bachelor’s degree, preferably in marketing, applied science, statistics, mathematics or economics or ecommerce Must be fluent in English (written and verbal) Impact You'll Make: At TransUnion you will be joining a friendly, forward thinking global business.&nbsp; We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.&nbsp; 26 days’ annual leave bank holidays (increasing with service)&nbsp; Global paid wellness days off a bonus day off to celebrate your birthday&nbsp; A generous contributory pension scheme access to the TransUnion Employee Stock Purchase Plan&nbsp; Private health care a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools&nbsp; Access to our diversity forums and communities so you can get involved in causes close to your heart&nbsp; TransUnion – a place to grow: &nbsp; If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.&nbsp; We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together&nbsp; Flexibility at TU: &nbsp; We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this

Analyst, Marketing Solutions Consulting

TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We are looking for an experienced Identity and Fraud Specialist Sales (formerly known as Pre Sales) Person to join our growing UK Team to support and enable the sale of TransUnion’s identity verification and fraud prevention solutions. The role is contractually remote, but with regular attendance at the Leeds office. The role carries a personal sales target. Day to Day You will Be Responsible for: Identity and Fraud Expertise: You will develop a deep and comprehensive understanding of the features, benefits, and applications of the identity verification and fraud prevention solutions we offer. This will support and enable the sale of these products and solutions in-to the Banking sector. New Business: Responsible for helping to drive and enable new business growth through close daily collaboration with UK Sales – Banking Sector. &nbsp;Delivering against a personal commission-based sales target and defined objectives, which feed into and align with the wider Fraud &amp; TransUnion new business targets. Customer Engagement: Engaging with our customers to understand their needs, identify their pain points, and determine how TransUnion’s ID and Fraud solutions can address their specific requirements. You will provide personalised solution recommendations, high-lighting the unique advantages of our offerings. Sales Presentations and Demonstrations: You will excel at delivering compelling sales presentations, demonstrations, workshops, discovery sessions and webinars. You will be able to effectively highlight our ID and Fraud functionality, performance, and benefits, us-ing persuasive techniques to influence buying decisions. Our ideal candidate will be able to adjust and adapt their Sales pitch techniques as required. Sales Enablement: Creation of written content for tender responses and proposal submis-sions. Creation of PowerPoint content for use when pitching and presenting to clients. Working with UK Sales to create compelling commercials propositions and proposals. Essential Skills &amp; Experience: Minimum of 4 years’ experience within technical sales / account management / sales / pre-sales. Persuasive communication skills: Excellent verbal and written communication skills are essential for building relationships with customers, delivering persuasive sales presentations, and effectively conveying information. Knowledge/Expertise/Experience supporting/selling Identity Verification &amp; Fraud Prevention Ability to collaborate with partners and cross-functional teams to develop business opportunities. The ability to think strategically and develop sales strategies to target specific markets, industries, or customer segments is crucial for specialists. Desirable Skills &amp; Experience: Experience and understanding of the UK Banking Sector. Demonstrating engagement with senior stakeholders within Banking. •&nbsp;Experience using Salesforce or other CRM platforms. Impact You'll Make: What’s In It For you?&nbsp; At TransUnion you will be joining a friendly, forward thinking global business.&nbsp; As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:&nbsp; 26 days’ annual leave bank holidays (increasing with service)&nbsp; Global paid wellness days off a bonus day off to celebrate your birthday&nbsp; A generous contributory pension scheme access to the TransUnion Employee Stock Purchase Plan&nbsp; Private health care a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools&nbsp; Access to our diversity forums and communities so you can get involved in causes close to your heart&nbsp; TransUnion – a place to grow: &nbsp; If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.&nbsp; We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together&nbsp; Flexibility at TU:&nbsp; We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.&nbsp; Additional support:&nbsp; At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting &nbsp; Interview &amp; Hiring Process &nbsp; Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.&nbsp; &nbsp; We do not accept any unsolicited CV’s from recruitment agencies.?&nbsp;If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.&nbsp; #LI-Remote Find out more about Life At TU UK:&nbsp; https://TransUnionUK&nbsp; https://company/transunion/life/&nbsp; This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title&lt;/span