Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking
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Summary
- Digital certificate - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
Step into a world where organisational prowess meets impeccable communication. In today's dynamic business landscape, mastering the art of representing a company with finesse is not just a skill; it's an indispensable asset. Delve into the nuances of business telephone etiquette and the craft of conveying messages with clarity and confidence. With a deep dive into the essence of representing both your boss and the organisation, you'll uncover the secrets to enhancing customer interactions, leaving an indelible mark of professionalism and efficiency.
Key Features
This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course Includes:
- CPD Certified
- Free Certificate from Reed
- CIQ Approved Office Skills: Admin, Secretarial & PA (Executive PA) Course
- Developed by Specialist
- Lifetime Access
Certificates
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
Course media
Description
Beyond the surface of administrative tasks lies a realm where organisational mastery reigns supreme. Navigate the intricate pathways of effective planning and scheduling, ensuring every moment is optimised. From the meticulous art of record-keeping to orchestrating seamless meetings and conferences, you'll be the driving force behind the scenes. Embrace the power of minute-taking, transforming complex discussions into actionable insights. Elevate your role further by mastering travel arrangements and mail services, becoming the linchpin that binds the corporate world together.
Course Curriculum
Module 1: Foundational Skills
1.1 Introduction to Personal Assistant
1.2 Telephone Etiquette for Business
1.3 Effective Business Writing
1.4 Enhancing Communication Skills
Module 2: Representing the Company
2.1 Advocating for Your Boss and Company
2.2 Excellence in Customer Service
Module 3: Organizational Skills
3.1 Organizational Skills
3.2 Successful Planning and Scheduling
3.3 Mastering Time Management
Module 4: Record Keeping & Documentation
4.1 Maintaining Records and Filing Systems
4.2 Invoicing and Petty Cash Procedures
Module 5: Meeting and Event Management
5.1 Coordination of Meetings and Conferences
5.2 Arranging Travel Logistics
5.3 Introduction to Minute Writing
5.4 Preparing for Minute-Taking
5.5 Understanding the Meeting Structure
5.6 Documenting Meetings, Decisions, and Actions
5.7 Techniques for Minute Taking
5.8 Building Confidence in Meeting Facilitation
Module 6: Specialized Roles & Services
6.1 Handling Mail Services and Shipping
Learning Outcomes:
- Understand roles of a PA and key communication techniques.
- Develop proficiency in business writing and telephone etiquette.
- Master organisational techniques for effective planning and scheduling.
- Implement record-keeping systems, including filing and invoicing.
- Coordinate meetings, conferences, and travel arrangements efficiently.
- Acquire expertise in minute taking and building confidence in related tasks.
Who is this course for?
Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course
- Individuals aspiring to administrative and secretarial roles.
- Employees seeking to enhance their office management capabilities.
- Professionals looking to upgrade their organisational skills.
- Individuals preparing for roles as executive PAs.
- Staff wanting to refine their communication and representation techniques.
Career path
Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course
- Personal Assistant
- Executive Secretary
- Administrative Coordinator
- Office Manager
- Event Coordinator
- Travel Coordinator
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.