Transcription: Touch Typing 4 Level - CPD

In today's fast-paced business world, effective phone communication is a cornerstone of success. Whether you're interacting with customers, clients, or colleagues, the way you handle phone conversations can make or break opportunities and relationships.

Are you looking to level up your professional game and boost your career prospects? Welcome to our Telephone Etiquette Training – a comprehensive program designed to enhance your phone communication skills and set you apart in the business world.

Why is Telephone Etiquette Essential?

In the digital age, where remote work and virtual meetings have become the norm, the ability to communicate effectively over the phone is more critical than ever. Consider these compelling reasons why mastering telephone etiquette is essential for your job, business, and career:

1. Create Positive First Impressions: Your phone interactions often form the first impression others have of you or your organization. Learn how to project professionalism and courtesy from the very first "Hello."

2. Improve Customer Satisfaction: If you're in a customer-facing role, exceptional phone etiquette can lead to higher customer satisfaction rates and loyalty, contributing to business growth.

3. Boost Sales and Revenue: Sales professionals armed with excellent phone etiquette skills can close deals more effectively and build lasting customer relationships.

4. Strengthen Team Communication: Effective phone etiquette fosters better communication within your team, leading to improved collaboration, productivity, and workplace harmony.

5. Handle Challenging Situations: Learn to manage difficult conversations, handle objections, and de-escalate tense situations gracefully and professionally.

6. Elevate Your Leadership: For leaders and managers, strong phone communication skills are essential for conveying vision, goals, and expectations clearly and motivating your team.

What Our Telephone Etiquette Training Offers:

Module 1 - Introduction to Telephone Etiquette: Lay the foundation by understanding the importance of telephone etiquette in today's business landscape.

Module 2 - Aspects of Phone Etiquette: Dive deep into the key components that make up exceptional phone etiquette.

Module 3 - How to Talk on the Phone: Master the art of effective conversation, including active listening and clear communication.

Module 4 - Eliminate Phone Distractions: Discover strategies to minimize distractions and focus on productive phone interactions.

Module 5 - Inbound Calls & Outbound Calls: Learn how to handle both incoming and outgoing calls with professionalism and confidence.

Module 6 - Dealing With Angry Customers: Develop skills to handle challenging calls and turn potentially negative situations into positive outcomes.

Module 7 - Handling Interoffice Calls & Voicemail Messages: Improve internal communication and manage voicemail effectively.

Module 8 - The 11 Essential Rules of Phone Etiquette: Summarize your learning with a comprehensive set of guidelines for mastering phone etiquette.

By enrolling in our Telephone Etiquette Training, you'll gain the expertise and confidence needed to excel in a wide range of professional roles. Elevate your career, enhance your business relationships, and become a communication pro in any situation.

Don't miss this opportunity to sharpen your phone etiquette skills and stand out in today's competitive job market. Join our course now to unlock a world of new career possibilities!

Free Gift

• Course Completion PDF Certificate
• Tutor Support

• Module 1 06:00

  • 1: Module 1 – Introduction of Touch Typing 06:00

• Module 2 07:00

  • 2: Module 2 - Getting Started 07:00

• Module 3 07:00

  • 3: Module 3 - How to Touch Type: A Complete Guide for Beginners 07:00

• Module 4 06:00

  • 4: Module 4 - Learn How to Touch Type 06:00

• Module 5 07:00

  • 5: Module 5 - Typing Techniques – 5 Skills to Master 07:00

• Module 6 07:00

  • 6: Module 6 - Reference Guide 07:00

• Module 7 07:00

  • 7: Module 7 - How Touch Typing Is an Essential Skill All Children 07:00

• Module 8 07:00

  • 8: Module 8 - Touch Typing Education in Different Countries 07:00

Learning Outcomes:

1. Efficient Typing Skills: After completing this course, students will be proficient in touch typing, enabling them to type quickly and accurately without looking at the keyboard.

2. Improved Typing Techniques: Students will master five essential typing techniques that enhance typing speed and accuracy.

3. Touch Typing Mastery: Upon course completion, learners will have a comprehensive understanding of touch typing, making them competent typists in various settings.

4. Understanding the Importance of Touch Typing: Students will recognize the significance of touch typing as an essential skill, particularly for children's education.

5. Global Perspective on Touch Typing Education: Learners will gain insights into touch typing education in different countries, providing a broader understanding of its worldwide relevance.

Module Descriptions:

Module 1 - Introduction of Touch Typing: This module provides an overview of touch typing, highlighting its importance in the digital age and its impact on productivity.

Module 2 - Getting Started: Students will receive guidance on setting up for touch typing practice, including proper hand positioning and keyboard familiarity.

Module 3 - How to Touch Type: A Complete Guide for Beginners: This comprehensive guide breaks down touch typing techniques for beginners, offering step-by-step instructions and practice exercises.

Module 4 - Learn How to Touch Type: Building on the previous module, this section deepens touch typing skills through practical exercises and reinforcement.

Module 5 - Typing Techniques – 5 Skills to Master: Students will explore and master five key typing techniques that are crucial for achieving speed and accuracy.

Module 6 - Reference Guide: This module serves as a handy reference for touch typing, offering tips, shortcuts, and troubleshooting advice.

Module 7 - How Touch Typing Is an Essential Skill All Children Should Learn: Delving into the educational aspect, this module discusses why touch typing is a vital skill for children's development.

Module 8 - Touch Typing Education in Different Countries: Learners will gain insights into how touch typing education is integrated into curricula worldwide, fostering a global perspective on its importance.

Enroll in this course to transform your typing skills and recognize the significance of touch typing in today's digital landscape. Whether you're a beginner or seeking to improve your typing proficiency, this course offers valuable insights and practical techniques to enhance your typing abilities.

Certificate of Completion

After completing the Touch Typing diploma course, you will be able to obtain your free PDF certificate of course completion.

Ideal Audience for this Course:

1. Students and Young Learners: This course is ideal for students of all ages, including children, teenagers, and college students, who want to develop strong touch typing skills to improve their efficiency in academics and daily tasks.

2. Parents and Educators: Parents interested in helping their children acquire essential digital skills and educators seeking to incorporate touch typing into their teaching methods will find this course valuable.

3. Professionals: Working professionals looking to enhance their typing speed and accuracy to boost productivity, especially those in administrative roles, data entry, or content creation, will benefit from this course.

4. Global Audience: Individuals from various countries who wish to gain insights into the importance of touch typing education on a global scale will find Module 7 particularly informative.

5. Individuals Seeking Self-Improvement: Anyone interested in improving their typing skills, regardless of age or profession, can benefit from this course to become proficient in touch typing.

6. Digital Novices: Individuals new to computers and digital devices who want to build a strong foundation in typing skills will find the introductory modules helpful.

7. Parents Interested in Children's Education: Parents who believe in the importance of teaching touch typing as part of their child's education will gain valuable information from Module 7.

8. Educational Institutions: Schools and educational institutions looking to introduce or enhance touch typing education in their curriculum can use this course as a reference.

9. Global Perspective Seekers: Those interested in understanding how touch typing education varies across countries and cultures will find Module 8 informative.

Overall, this course caters to a diverse audience, including students, parents, educators, and professionals, by providing comprehensive touch typing guidance and insights into its global relevance.

The Touch Typing course has no formal entry requirements.

• Touch Typist Trainee: Entry-level position with a typical UK salary ranging from £18,000 to £24,000 per year.
• Touch Typist or Data Entry Specialist: With experience and proficiency, salary can advance to between £25,000 and £35,000 annually.
• Senior Touch Typist or Office Administrator: Experienced professionals in these roles may earn £36,000 to £50,000 or more, depending on expertise.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included

Reed courses certificate of completion

Digital certificate - Included