2nd Line Service Desk Analyst

Ready to level up your IT support career? Join our team as a Second Line Service Desk Analyst and become a key member of our tech problem-solving team!

What you'll do:

• Crack complex cases: Put your diagnostic skills to work, going beyond the basics to find those pesky IT gremlins for a variety of clients.
• Champion our users: Deliver exceptional customer service, making a real difference in their workdays.
• Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential.
• Juggle tasks like a pro: Provide support via phone, remotely, or even on-site when needed, ensuring a quick turnaround for our clients and their users.

We're looking for someone who:

• Has a proven track record in 2nd Line support
• Gets a thrill from troubleshooting and finding solutions
• Is a natural communicator: You can explain technical concepts clearly and put end users at ease.
• Is always willing to go the extra mile for the customer

Your technical toolkit should include:

• Mastery of: Windows 10/11, Office 365 administration, Active Directory, and Networking.
• Bonus points for: Experience with Windows Server, Microsoft Azure, Group Policy, Security, and Scripting.

The ideal candidate will also possess:

• A knack for prioritising and time management: You handle multiple requests like a pro!
• Excellent written and verbal communication: Essential for logging tickets and explaining solutions.
• Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes.
• Top notch customer service: You get a buzz out of helping customers.

Why join the team at Lumina Technologies in Hemel Hempstead?

This is a great opportunity to join a friendly, growing team and provide you with plenty of opportunities to grow and develop.

Package and further benefits include:

• Salary: £33,000 to £38,000
• 25 days annual leave + bank holidays
• An extra day off for your birthday (additional to annual leave)
• Income Protection and a Death in Service package
• Regular training (internal training and external courses)
• Opportunities to progress within the team
• Access to EAP (Employee Assistance Programme incl. counselling)
• Active social events, including team dinners
• Hybrid working

Next steps:

If this opportunity sounds like your next career move, please send your CV and one of our hiring team will call you back to discuss further.

Your initial interview with us will be within the next few days, so send your CV now for consideration.

FYI for Recruiters: Please reach out to Your People Partners if you feel you may be able to help and for consideration of any future PSL and opportunities