2nd Line Service Desk Engineer - Hybrid

Join a Leading Global MSP as a 2nd Line Service Desk Engineer!

Position:

Join a Leading Global MSP as a 2nd Line Service Desk Engineer!

Position: 2nd Line Service Desk Engineer - Hybrid
Reporting to: Service Desk Team Leader

Are you a tech-savvy problem solver with a passion for cutting-edge technology? Our client, ranked among the top 10 Managed Service Providers (MSPs) globally, is seeking a dynamic and proactive 2nd Line Service Desk Engineer to join their innovative team. This is your chance to be part of a company that delivers comprehensive IT services to a diverse and international clientele, offering excellent career progression opportunities.

Why You'll Love This Role:

• Global Impact: Work with a top-tier MSP that serves clients around the world, solving complex IT issues across a wide array of technologies.
• Professional Growth: Enjoy a clear path for career advancement within the company, with opportunities to obtain Microsoft and other technical certifications.
• Collaborative Environment: Join a supportive team where you’ll mentor 1st Line Analysts and share the latest technological advancements.

What You'll Do:

• Solve Complex Issues: Diagnose and resolve advanced support tickets and NOC tickets, ensuring timely and effective solutions.
• Client Interaction: Provide face-to-face technical support during pre-scheduled client site visits and maintain clear communication with clients throughout the ticket lifecycle.
• Proactive Solutions: Identify recurring IT issues and implement permanent fixes, contributing to a more efficient IT environment for clients.
• Knowledge Sharing: Document technical guides and maintain the IT Knowledge Management system, ensuring the team is well-informed about the latest technologies and security measures.

Your Expertise:

• Technical Proficiency: Extensive knowledge of Windows Server, Active Directory, Office 365, SharePoint, Microsoft Exchange, and virtualization technologies (Hyper-V, V-Sphere).
• Cybersecurity Savvy: Experience with incident response, EDR, MFA, and antivirus solutions.
• Networking Skills: Strong understanding of TCP/IP, DNS, DHCP, LAN, WAN, and more.
• Cross-Platform Experience: Advanced skills in Windows OS, MAC OSX, and mobile device support.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex issues to users of varying skill levels.
• Team Player: Ability to work well in a team while also being self-motivated and capable of managing your own workload.

Requirements:

• Experience: Proven track record in a 2nd Line Engineer role.
• Certifications: Ongoing commitment to learning and obtaining relevant technical certifications.
• Driving License: A UK driving license is essential for this role.

Ready to Take the Next Step in Your IT Career?

Join a forward-thinking team that values your expertise and offers unparalleled opportunities for growth. Apply today and become a crucial part of a company that is shaping the future of IT services globally!