2nd Line Service Desk Engineer

We have an exciting opportunity for a 2nd Line Service Desk Engineer to join a growing UK-based IT Service Provider on a permanent basis. They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including; Strategic Guidance, Cloud Services, IT Infrastructure along with tailored re-active and pro-active support services. This role will be hybrid with 2-3 days a week in the office (Surrey, near Horsham) and the rest would be remote with occasional customer site visits.

The successful candidate will have the opportunity to join a passionate, friendly business at a pivotal time of planned growth. There will be genuine career development prospects for the right individuals to progress within the business and they continue to scale and grow.

Duties for the Service Desk Engineer will include:

• Configure, support and maintain hardware and software solutions for the business and its clients including Microsoft Windows (8,10 & 11) & Apple OS, Office & Microsoft365, Active Directory, Azure, physical servers, networking, SAN infrastructure, virtualised solutions, security, remote access, Disaster Recovery & backup.
• Manage and maintain the business' proactive monitoring, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN storage etc.
• Deliver support responses and technical resolutions in a timely manner in a fast-paced, environment.
• Assist in the development and updating of new technology standards / installation guides and ensure client documentation is up to date.
• Managing and supervising more junior Engineers

This is a fantastic opportunity to join a business as they are scaling, gaining all the benefits of your role expanding as the company does.

If this opportunity sounds of interest, we'd love to hear from you! Please send your CV for consideration.