2nd Line Support Engineer

Are you an experienced 2nd Line Engineer who is keen to further develop your 3rd Line skills?

Do you have recent experience of working for an IT Support company (MSP)?

Are you keen to progress your career within a fantastic, supportive company who are really going places?

If so, we have a fantastic opportunity for you!

Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients;they recognise that IT isn’t all about computers - It’s about developing personal relationships and becoming a reliable partner. Their aim is to make their clients’ IT work in the best way for them. You can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best that they can!

The successful candidate will be skilful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more.

Salary: £28,000 - £35,000

Location: Finchley, N3, with a hybrid working option of up to 3 days working from home

Hours: Monday to Friday, 8.30 am - 6.00 pm

Responsibilities for the 2nd Line Support Engineer:

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• System documentation maintenance and review in ConnectWise and IT Glue
• Configuration of standard email clients including Outlook
• Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer's preferences
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices
• Network Server - Experience preferred with Windows Server and Microsoft 365
• Configure file, print and remote access services
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Administration of enterprise email applications, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

To be successful, you will need to hold experience within the following areas:

• Recent experience of working in an MSP (IT Support Company) is an essential
• Microsoft Operating Systems, Desktop and Server (including Small Business Server)
• Active Directory, Exchange, SQL, Hyper-V, Office 365
• Experience with macOS desktop operating systems
• Excellent Microsoft Office application knowledge
• Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.)
• Experience required with mobile device operating systems
• Experience with fundamentals of cyber security
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with RDP, RDS, & Citrix
• Understanding of relationship between switches, access points, patch panels, and connecting
• nodes to a network
• Understanding of DNS services
• Working Knowledge of non-Cisco Firewall Technologies
• Working Knowledge of Wireless Technologies

Do you have the required technical knowledge & experience?

• Engineer with two to four years’ experience as a minimum
• Minimum 2 years’ experience in the following:

- Office 365/Microsoft 365

- Switching, VLAN, Routing, Firewalling Support

- Mobile Device and Messaging Technology Support

- Server Hardware Technologies (CPU/RAID/SCSI) Support

- Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

• Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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