Audio Visual Team Leader

Audio Visual Team Leader

Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Team Lead to be a key part of our London team.

Key Details:

• Permanent
• £65k
• london

Operational Responsibilities

• Service ownership of all aspects of day to day delivery to our clients and partners
• Staff management to the onsite team/s and rota
• Provide comprehensive reporting to the service delivery and account manager
• Attend monthly and quarterly service review meetings
• Providing a senior level of technical support at the point of escalation.
• Primary point of contact onsite for our client
• Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison

Onsite expectations

• Strong leadership and team building initiatives
• Onboarding and training new staff members
• Conduct regular one to one meeting's with individual staff members
• Conduct weekly meetings to consistently improve the onsite service
• Identify and support training requirements or skills gaps within the team
• Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations.
• Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer
• Performance improvement management if required

Preferred experience

• Minimum of five years corporate AV support background
• Ability to mentor, train and develop team members
• Knowledge of Audio-Visual systems and technologies
• Knowledge in Event audio, video and lighting equipment both digital and analogue
• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
• Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations
• Ability to multitask and work under pressure to strict deadlines
• Remain client facing and calm under pressure at all times
• Have excellent communication, time management, presentation and organisational skills
• Be enthusiastic and self-motivated
• Be able to establish productive relationships with people at all levels
• Ability to use own initiative appropriately
• Previous experience in managing a team