Client Relationship Manager

Established in 1989, Kare Plus is a reputable franchise specialising in Private Healthcare Recruitment. With a rich history spanning over three decades, we have built a strong reputation for delivering high-quality care services and fostering meaningful relationships with clients nationwide. As a franchisor, Kare Plus offers a unique opportunity to be part of a dynamic and supportive team dedicated to making a positive impact . Join us at our Head Office and be part of our incredible support team, driving forward our mission of providing exceptional care and support to those in need.

As the Client Relationship Manager, you will be responsible for managing all national clients across the UK, ensuring outstanding service delivery and satisfaction. This role presents an exciting opportunity to play a pivotal role in driving business growth, maintaining client relationships, and ensuring compliance with contractual agreements.

Responsibilities

• Manage all national clients across the UK, ensuring exceptional service delivery and satisfaction.
• Proactively seek opportunities to win new business from national clients and expand the client portfolio.
• Cultivate and maintain strong, long-term relationships with national contracts and franchisees, serving as the primary point of contact.
• Conduct regular audits on workers to ensure compliance with contractual agreements and quality standards.
• Collaborate with internal teams to address client needs, resolve issues promptly, and optimise service delivery.
• Monitor market trends and competitor activities to identify potential threats and opportunities, and develop strategies to maintain a competitive edge.
• Provide timely and accurate reporting on client performance, market trends, and business development activities to management.

Requirements:

• Proven experience in client relationship management, preferably in a national or multi-site capacity.
• Strong communication, negotiation, and interpersonal skills.
• Excellent organisational and time-management abilities, with a keen attention to detail.
• Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
• Proficiency in Microsoft Office Suite and CRM software.
• Willingness to travel as needed.

What We Offer

• Employee Perk Discounts
• 25 Days Holiday Plus Bank Holidays
• Additional Days Annual Leave For Birthday
• Summer Fridays