Client Services Administrator

Client Services Specialist

• Job Type: Full-time
• Location: Redhill, Surrey
• Salary:  £25-26,000 per annum

We are seeking a Client Services Specialist to join our team during an exciting period of growth and development. As a key player in a unique health tech company poised for rapid expansion, you will have a significant impact on the organisation’s progress and enjoy opportunities for career advancement and continuous learning. Reporting to the Customer Service Manager, we are looking for a candidate with a proven track record in customer care who is methodical, highly organised, results-driven, and thrives in a fast-paced environment.

Day to Day of the Role:

• Provide client support via telephone and email using our client management system.
• Ensure all email enquiries are responded to within 24 hours of receipt.
• Administer and monitor the order processing system, maintaining accurate records.
• Download and record patient results from laboratory partners accurately and promptly.
• Handle sensitive data in accordance with data protection regulations and maintain confidentiality.
• Deliver patient results to practitioners in a timely and secure manner.
• Perform ad-hoc office duties as required.

Required Skills & Qualifications:

• Demonstrable experience in a client services or customer care role.
• Excellent call handling and telephone skills.
• Superb customer service skills with a focus on client satisfaction.
• Proficiency in IT systems such as G Suite, Hubspot (or similar CRM software), and the ability to quickly learn new systems.
• Thorough attention to detail and excellent organisational skills.
• Solid time management skills with the ability to prioritise and multitask effectively.
• Excellent communication and problem-solving skills.
• Ability to remain rational and think clearly under pressure.
• A strong team player who can also work independently using their own initiative.

Benefits:

• Competitive salary (to be confirmed).
• Opportunities for career development and ongoing learning.
• Join a unique and rapidly expanding health tech company.
• Work in a supportive environment that values teamwork and initiative.

To apply for the Client Services Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.