Complaints Handler - National firm

Posted 8 May by qed legal
Easy Apply
Salary negotiable
Manchester , Lancashire
Permanent, full-time
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Posted by qed legal
Complaints Handler
Manchester-based

We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm.

You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide feedback and guidance to fee earners and resolve complaints.

Researching legal and regulatory changes, that will affect complaints handling, analysing data to assess problem areas, deliver training on complaints prevention.

What's in it for you?
  • Competitive salary
  • Hybrid working (1 day a week) after probation
  • 25 days holiday
  • Annual promotion processes
  • Charitable work days
  • Christmas closure
  • Private Health Insurance
Successful candidates will have experience dealing with complaints, in line with the SRA and legal ombudsman

Interested? Reach out or apply below.

Reference: 52604502

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