Office Coordinator

JOB TITLE: CONFIGURATION COORDINATOR

DEPARTMENT: SUPPLY CHAIN

RESPONSIBLE FOR: CONFIGURATION TEAM

REPORTING TO: CONFIGURATION SUPERVISOR

ROLE OVERVIEW

The Configuration Co-ordinator at CDW is responsible for organising and driving daily workloads throughout the Configuration centre. The role consists of a mix of system related work, to ensure orders are allocated and prioritised correctly, and working alongside the Team Leaders to ensure that work is progressing at pace, and with the right focus on quality. Escalating to the leadership team if SLA’s are slipping will be a priority, and being part of plans to tackle heavy workloads. Understanding and motivating a team of skilled technicians, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers’ right first time, on time. Coordinators will be accountable for ensuring orders flow through the configuration centre and space is managed correctly. Supporting leadership functions in the absence of Team Leaders will also be required to support development.

MAIN PURPOSE OF JOB

• Allocation of workload, always aware of priorities and urgent requirements
• Scheduling work to ensure correct expectations are set and timescales are met in accordance with Team Leader direction.
• Helping to ensure all processes are followed.
• Feeding back to the leadership team any concerns around Technician performance and development opportunities
• Working closely with other NDC Team leaders & Coordinators to help ensure all required items and orders enter and exit the department in full and efficiently
• Carry out tasks directed by the team leader, which will assist in leading and driving a team of skilled technicians, and assist the team leaders with the motivation and morale of that team
• Establishing and maintaining excellent internal and external service levels and assisting with identifying improvements areas
• Working to ensure skill gaps are facilitated through correct work allocation at the direction of leadership and training teams
• Provide input and feedback to the Team Leaders for when they conduct 1 to 1 meetings with technicians
• Manage checks of stock levels of consumables and report required stock to the Team Leaders.
• Systemic work to facilitate orders picking into the Configuration Centre
• Assist Team Leaders and Supervisor with initial investigation of stock issues / pick Issues
• Carry out tasks as required and directed by the Leadership team
• Check outstanding shipments at end of day
• Systemic work to facilitate warehouse movement activities
• Place monthly orders for consumables

KNOWLEDGE AND EXPERIENCE

• Desirable experience in a previous coordinator, or administrative role
• Strong Microsoft Office skills, preferably including Excel, Outlook, and Word
• Strong written and verbal communication skills
• Customer and sales facing with the ability to communicate effectively and appropriately with both
• Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times
• Experience with assuring quality standards are met at all times

DESIREABLE ATTRIBUTES AND EXPERIENCE

• A level of experience working in a fast paced technical environment
• An understanding of an organisational structure from a commercial perspective
• A passion for the IT industry in particular providing pre delivery configuration of customers equipment
• An understanding of the industry, and the role that CDW plays, including its customer base
• Business management skills with a total commitment to the highest levels of customer service

PERSONAL ATTRIBUTES

• Excellent organisational and communication skills
• Must hold a strong work ethic and show commitment to CDW
• Motivational, an ability to get the best from the team even during high volume periods
• Professional
• Honest and hardworking
• Self-Motivated and proactive
• Excellent attention to detail
• Proven record of reliability, responsibility and accountability
• Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors
• Capable of multi-tasking, efficiently managing time and resources
• Ability to work to challenging deadlines
• Have a desire for continuous development and improvement of self, team and department
• A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
• Must posses a proactive approach to problem solving at root cause, with a can do attitude
• Multi-functional team player experienced in all aspects of general team work
• A good understanding of CDW as a business and its goals and visions for the future