CRM Controller

CRM Controller

Our client, a family-based business with more than one hundred years of experience and one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West, is looking to recruit an experienced CRM Controller

CRM Controllers fulfil a unique and very important role within a dealership.

As a CRM controller, your role is responsible for providing vital support for every department ensuring a smooth customer journey from initial enquiry to customer satisfaction for both Sales and Aftersales services.

Key responsibilities include monitoring data quality, producing reports, database maintenance, processing enquiries, and recording customer satisfaction surveys.

This requires strong analytical skills, excellent communication skills and meticulous attention to detail.

You will also be responsible of overseeing the CRM Administrator and ensuing their daily tasks are carried out to a high standard with accuracy and efficiently.

The role requires a proactive contributor to the company's culture, being an ambassador for various staff incentives promoting its values and enhancing its family-oriented atmosphere. Experience of the motor industry would also be an advantage but is not essential.

Our client can offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

• Up to 27 days holidays (based on length of service), plus 8 bank holidays.
• Pension scheme
• Life assurance cover
• Employee reward & recognition schemes
• Annual children's Christmas party & staff party
• Staff discounts
• Subsidised prestige car scheme for employees
• £1,000 referral award
• Onsite parking

Working hours/days:

Monday to Friday - 8am to 5pm

(1 hour lunch)

Salary:

£26,625

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.