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Customer Care Coordinator

Posted 1 May by Focus Resourcing
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Salary icon £28,000 - £35,000 per annum
Location icon Chelmsford , Essex

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Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm.

Duties:

  • Breakdown issues reported into specific defects
  • Produce relevant remedial work instructions
  • Keep purchasers regularly updated regarding the progress of individual issues
  • Deal with all administrative functions as directed by other team members
  • Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure

Benefits:

  • £28,000 - £35,000 per annum
  • Parking
  • 25 days holiday plus bank holidays
  • Life Insurance
  • Death in service
  • Pension

Experience required:

  • Previous new build, new homes customer care experience
  • Ability to multi-task and remain calm under pressure
  • Excellent communication skills, both verbal and written
  • Good eye for detail
  • Excellent empathy and professionalism but also able to be assertive

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.

Required skills

  • 1
    sales
  • 1
    property
  • 1
    construction
  • 1
    showroom
  • 1
    customer service
  • 1
    commission
  • 1
    customer care
  • 1
    coordinator
  • 1
    new homes
  • 1
    exchange
  • 1
    new build
  • 1
    completion
  • 1
    customer service coordinator

Reference: 52561608

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