Customer Service Administrator

Overview

• Job title: Customer Service Administrator
• Hours are 8.30 am to 5.00 pm Mon-Thurs & Friday 8.30 am - 4.30 pm
• Temporary role 3-6 months
• £13.33
• Ridgeway, Quinton, Birmingham
• On site parking

Do you excel when it comes to customer service? Have you got experience liaising with various stakeholders and coordinating accordingly? Do you like to manage the whole process from start to finish? Do you want to work for an established organisation with a fun and friendly team? If so, keep reading.

The main purpose of the role is to assist the Customer Care Team in to deal with a variation of customer queries and problems. This team is passionate about delivering outstanding service to the client and customer base.

• Liaise with customers on a day to day basis
• Managing effective resolution - ensuring a high level of customer satisfaction
• Assist in organising and coordinating stakeholders
• Take telephone calls from our clients and customers
• Respond to client and customer emails.
• Keep customers informed and updated
• Record and schedule works

About you?

• Experience in customer service / coordination
• Experience working for a housing organisation
• Experience dealing with home defects/claims
• Proven ability to deliver an exceptional level of customer care and deal with a variety of complaints and enquiries
• Able to communicate at all levels
• Natural problem solver and ability to think on your feet
• Inputting accurate details on the system
• Be able to work in a fast paced environment
• Have meticulous attention to detail
• Ability to work under pressure
• Able to manage a process
• IT Savvy

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.