Customer Service Administrator

We are looking for an individual that enjoys building strong lasting customer relationships, someone who wants to solve problems and has a willingness to learn. You will be joining a successful and friendly Customer Services team . This is for a reputable and global organisation based in Hereford that continues to go from strength to strength.

Daily responsibilities:

• Proactively build positive customer relationships
• Acting as the first point of contact
• Provide accurate customer information on product availability, lead times, and pricing.
• Process customer orders using SAP computer system.
• Monitor and check orders electronically.
• Arrange collections and raise credit notes for returned goods.
• Monitor delivery performance and ensure service level agreements.
• Collaborate with warehouse despatch team for timely delivery.
• Investigate and resolve customer issues.
• Maintain customer databases and support external sales representatives.
• Establish and maintain relationships with UK and international customers.
• Provide weekly and monthly reports on backorders and stock order infill rates

About you?

• Experience in customer service and administration
• Confident communicator with internal and external stakeholders both over the phone and email
• Eagerness and willingness to learn
• Office experience within a manufacturing organisation (advantageous)
• System savvy - SAP experience (beneficial)
• Excellent attention to detail
• Maths & English GCSE

The Role

• Hours 08:00-17:30 Monday to Friday
• Pension
• Life Assurance of 3 x basic salary.
• 25 days per year plus statutory bank holidays
• Laptop
• Hybrid working after probation
• Competitive salary
• All training will be provided

Apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.