Customer Service Executive

Customer Service Administrator

Permanent Role

Location - Ascot

Salary – £28 - 30,000

Hours – Monday to Friday 9am – 5pm

My client, based in Ascot, are looking for a Customer Service Administrator to join their small friendly team. This is a fast-paced role which is an integral part the business. The company has a family feel to it, with its furnished office set in a lovely small village, close to coffee shops and nice rural country walking routes!

Role duties:

• Dealing with customer enquiries via phone/email
• Processing enquiries via Zen Desk from amazon, ebay and other platforms
• Processing orders in Sage
• Stock management
• Arranging returns, exchanges and refunds
• General office duties – such as dealing with the incoming and outgoing post, ordering office supplies
• Helping colleagues with workload during busy periods

Essential criteria:

• Excellent communication skills both written and verbal
• Administration experience
• Proactive approach 
• You can work independently and in a team 
• Highly organised
• Reliable
• Flexible
• Fluent in English

Desirable:

• Experience in working for a consumer electronics company
• Experience with Amazon Vendor Central, SAGE and/or Zen Desk
• Other language skills

What’s in it for you?:

• Competitive salary
• 25 days holiday + bank holidays
• Pension contribution
• Private Healthcare
• Life Insurance
• Free parking
• Social lunches/outings

If you would like to apply for this role and meet the essential criteria, please click on the apply now button below!