Customer Service Executive

Could you be AJR Management Ltd’s Customer Service Executive? If you’re passionate about deliver a first-class service and build relationships, we’d love to hear from you!

A fantastic benefits package awaits the successful applicant including additional holidays, pension scheme, retail discounts and more…

Customer Service Executive
Burton-on-Trent, DE13 0AT

• Full time (9am – 5pm, Monday – Friday)
• Permanent position
• £23,500 per annum
• Excellent benefits package

Please Note: Applicants must be authorised to work in the UK

AJR Management LTD is a leading utility management service offering tailored solutions for new builds, housing associations, landlords, and local authorities. With over 15 years of experience, we pride ourselves on transparency, exceptional customer service, and a 'can do' attitude.

Benefits:

As well as having your birthday off, we can provide an allowance of 20 days’ holiday plus bank holidays (28 days in total). You can earn an extra day for each year’s service, up to 5 additional days.

• Pension Scheme
• Retail Discount Scheme
• Reward and Recognition Scheme (based on nominations and customer feedback)
• Employee Assistance Programme
• Casual Dress
• Funded Company Events
• Optional fortnightly flex working
• Option of up to 12 bookable “emergency homeworking” days per annum
• Charity Match Scheme

The Role:

As a Customer Services Executive, you'll be the primary point of contact for clients and their customers, ensuring seamless utility account handovers and exceptional service delivery.

Key responsibilities include:

• Answering phone calls and managing email inquiries
• Processing client data requests and managing utility queries/complaints
• Building strong relationships with clients and key contacts
• Liaising with suppliers to ensure accurate customer account setup
• Maintaining system accuracy and resolving any discrepancies

The Ideal Candidate:

Are you motivated, organised, and dedicated to delivering excellence?

We're looking for someone with:

• Excellent communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft software
• Strong attention to detail and time management skills

Please note: Having customer service and utilities experience would be highly advantageous.

Join AJR Management and be part of a supportive team where your skills are valued! Apply now and embark on an exciting career journey with us.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service, Customer Service Executive, Customer Care, Customer Support, Client Relations, Customer Service Assistant, Customer Service Advisor, Customer Service Representative, Customer Assistant, Administrator, Administration, Telephone Operator, Admin Assistant, Administrative Assistant.