Customer Service Representative

Posted 11 May by Nigel Wright Group
Easy Apply
Competitive salary
Newcastle Upon Tyne , Tyne And Wear
Permanent, full-time

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Posted by Nigel Wright Group
The Role

Nigel Wright are excited to be exclusively supporting a high growing global business with their search for a Customer Service Representative. In your role as Customer Service Representative, you will provide outstanding service to internal and external stakeholders. Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.

Duties:
­Process customer orders 
  • ­Maintain customer account records and order history files
  • ­Manage product returns in collaboration with European Warehouse
  • Provide assistance to sales personnel for customer communications
  • ­Provide assistance to customers, sales personnel and other outside entities regarding product availability, distribution of sales collateral etc.
  • ­Monitor inquiries from customers, sales personnel, distributors and Customer Service voice mail and distribute the inquiry to the appropriate person for disposition
Provide assistance for the administrative functions within UK Office
  • ­    Perform general office duties, including answering telephone
  • ­    Verify quarterly consignment and monthly boot stock checks
  • ­    Maintain office record filing system


Skills and Attributes

Skills/Attributes:
  • ­   Computer literate
  • ­    Able to handle multiple tasks at one time
  • ­    Sensitive to prompt completion of tasks
  • ­    Customer service departmental policies and procedures
  • ­    Order entry procedures
  • ­    Prior experience in customer service activities
  • ­    Experience interfacing with a direct sales organization
  • ­    Focus on outstanding customer satisfaction
  • ­    Excellent communication skills, very personable, good phone etiquette
  • ­    Experience of SAP enterprise software would be highly preferred.
  • ­    Experience in high tech or medical device industry preferred
  • ­    High School Diploma/Bachelor’s degree preferred

Next Steps

Please contact for further details.

Reference: 52627690

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