Customer Service Supervisor

Customer Service Supervisor

Southall

£30,000 - £31,000

Sheridan ward is excited to be recruiting for a lovely company based in Southall, they are looking for a new Customer Service Supervisor!

Do you have strong customer service experience? Do you have previous experience supervising a team of customer service advisors? Do you have excellent communication skills? Do you have good organisational skills? Do you work well within a busy working environment?

Customer Service Supervisor Duties:

• Conduct one to ones and appraisal reviews on performance and behaviors
• Creating development plans for each employee
• Issuing weekly reports on individual performance
• Manage rotas and annual leave requests
• Conduct investigations and disciplinaries when needed
• Drive team engagement in call plans
• Handle customer escalations and complaints

Customer Service Supervisor Benefits:

• Free onsite parking
• Bonus
• Pension
• Life assurance
• Staff discount