Customer Services Administrator

Our client is a growing business a market leader within the packaging industry, they are agile, customer-centric and fast-paced. The working environment includes:

· Modern office setting

· Company perks

· Supportive, friendly team

· Ongoing training and development opportunities

They have an opportunity for a Customer Services Administrator the role will be responsible for processing all customer orders and requests; checking production requirements, ensuring artwork and formulas are correct. Update customers with lead times and keep informed throughout the process.

Key tasks:

· Oversee day to day running of customer requests and emails

· Quoting and support in the completion of customers RFQs/tenders

· Check orders, ensuring a high level of accuracy against quote/previous orders

· Raise Corrective Action Reports for both customer issues and internal errors and investigate to completion

- Customer relations and wider account management

· Liaise with production on capacity, lead times etc

· General administrative and reception duties (as required)

Essential:

· Proficient use of Microsoft Office, Word & Excel

· Strong administrative experience with great attention to detail

· The ability to multi-task and prioritise

· A positive approach to customer service with a good telephone manner

· Experience in preparing accurate and timely technical documentation

· Experience of generating quotes

· A technical aptitude and the ability to develop an understanding of technical information

· Strong interpersonal skills

Benefits:

· Competitive salary

· Regular Company events

· Company pension

· Cycle to work scheme

· Employee discount

· Free parking

· On-site parking

· Private medical insurance

· Referral programme

· Store discounts

· Loyalty bonus

· Monday to Friday office working - 9.00am - 5.00pm

· Office based role

Please apply today for immediate consideration to or me me on for further information on this exciting opportunity.