Customer Service Specialist

Job Title: Customer Service Specialist

Workplace Type: 5 days Office based

Salary: £25,000 - £35,000 per annum

Location: Radlett, Hertfordshire

Company Overview:

Join a dynamic team in the heart of Hertfordshire. We're a leading B2B SaaS platform, backed by a venture capital fund, revolutionising the way businesses operate. Our innovative solutions empower organisations to streamline processes and achieve unprecedented efficiency. As we grow, we're seeking a dedicated Customer Onboarding Specialist to join our team.

Position Overview:

As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring new clients seamlessly integrate with our platform. Collaborating closely with sales and customer service teams, you'll guide clients through onboarding, offering support and resources for their success. This role offers a chance to work with cutting-edge technology and make a significant impact on client journeys.

Key Responsibilities:

• Be the primary point of contact for new clients, guiding them through onboarding and addressing inquiries.
• Collaborate with sales and customer success teams to tailor onboarding plans to clients' needs.
• Conduct training sessions to ensure clients effectively use our platform to achieve their goals.
• Proactively identify opportunities to enhance onboarding processes and improve client experiences.
• Build strong client relationships, acting as a trusted advisor to maximise platform value.
• Gather feedback to inform product enhancements and process improvements.

Qualifications:

• Previous experience in customer-facing roles, such as customer success, account management, or sales.
• Excellent communication and interpersonal skills, with an ability to engage and build rapport.
• Tech-savvy mindset, able to quickly adapt to new technologies.
• Proactive problem-solving skills, thriving in fast-paced environments.
• Experience with CRM systems or SaaS platforms is advantageous.

Benefits:

• Competitive salary with growth potential.
• Comprehensive benefits package, including health pension plan.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive work environment.
• Flexible work arrangements to support work-life balance.