Debt Recovery Support Assistant

The Company:

Our client is a fast-growing, progressive law firm. They work closely with SME’s, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners

The Job:

On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the their aged debt and supporting the Debt Recovery Team with client matters.

Responsibilities will include:

• Proactively manage the firms internal credit control system using our case management software (Visual Files)
• Proactively manage outstanding invoices
• Prepare and issue formal letters including letters before action/ Letters of Claims to clients
• Follow up telephone calls to clients in respect of overdue invoices
• Liaising with solicitors and Partners to progress debt collection of their matters
• Analyse the current credit control processes and identify opportunities of improvement
• Meeting with the Practice Director and Senior Legal Cashier to discuss aged debt and progression of overdue sums
• Putting clients on stop
• Opening new client and matter files to include the input of data
• Assisting with the preparation of Letters of Claim on client matters
• Assisting with the preparation of Court Proceedings via Money Claim Online
• Assisting with the preparation of standardised documents
• Liaising with the Courts
• Scanning and electronically filing all incoming and outgoing post
• Assisting with the system production of High Court Writ of Control Applications
• Carrying out pre-litigation debt recovery work to include Letters of Claim, follow up telephone conversations, dealing with disputes at the pre-litigation stage, liaising with debtors
• Telephone calls to debtors to discuss matters, chase for payments and the setting up of repayment agreements
• Preparing Hearing Bundles
• Ordering stationary for the office
• To ensure that all action lists are completed on a daily basis
• Accurate time keeping, record keeping and file maintenance
• To ensure the confidentiality and security of all Firm and client documentation and/or information
• To deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery
• To ensure that all client and matter records are made and maintained in line with the Firm's procedures
• To observe office manuals and instruction books published by the Partners from time to time
• To assist with all Administrative tasks for the team
• Other ad hoc duties as and when required

The Person:

For this role our client is seeking someone who has gained credit control experience. Ideally you would have worked in a legal environment in a support role too but this is not essential.

• Previous experience of providing administrative support to fee earning lawyers is ideal but not essential
• Previous Credit Control experience is essential
• Proficiency in a case management software system
• Competent IT Skills including Microsoft applications
• Enthusiastic, friendly team player
• Excellent attention to detail
• Ability to manage conflicting priorities and deadlines in a flexible and proactive way
• Excellent communication skills

The Salary:

£25,000

The Location:

Cardiff - Hybrid working (Mondays are required in the office)

The Benefits:

Pension, Private Healthcare, Critical Illness, Life Assurance, 25 days holiday

The Hours:

Monday - Friday 9am - 5.30pm (3 days in the office (Mondays essential) and 2 days from home)