Facilities & Support Services Co-ordinator

Are you an engaging individual who is known for their exceptional organisational skills along with a love for supporting others? Working as part of a passionate team, you'll play an integral role to the property. 

You'll work 30 hours per week, which is 4 days a week. Work will be between 9am and 5pm, and you'll be required to work one of those days at the weekend as this is our busiest time.

Reporting to the Facilities Manager, you'll be supporting the day-to-day operation within the portfolio and compliance across the estate. 

You'll sit under the Herefordshire Facilities Team but your contractual location, and the property you'll predominantly be looking after will be Berrington Hall. You’ll provide a comprehensive administration service to Berrington Hall and assisting in the wider Herefordshire team, ensuring the property is a wonderful place for all to volunteer and work. There is some cleaning involved, ensuring our back offices and staff toilets are also presented correctly, but mainly you will be the go-to person for assistance, also supervising contractors on site.

Click here to see more information on Berrington Hall

Welcoming everyone, conservation, climate action and wellbeing are at the heart of what we do. The leadership and broader estate teams here are ambitious, creative, and collaborative. You'll be at the heart of helping us be compliant and engaging, ensuring all who visit, whether they are our visitors, volunteer or staff who work at our places, are safe and enjoying their experiences with us.

Looking after and supporting the day-to-day operations of Berrington, you may also be asked to help cover other Herefordshire properties on odd occasions when others are on holiday. You may also be asked to minute meetings that will cover the whole Herefordshire portfolio. We're looking for someone who can do administrative tasks, able to turn their hand to whatever comes their way. You’ll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation. You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You’ll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered too, using National Trust systems, and writing internal communications. You'll be working with a wide range of team members and will be the first person on the phone for general enquires. You'll be making sure the staff and volunteer areas are the best they can be. 

You can view the full role profile for this role in the document attached. 

We'd love to hear from you, if you: 

• are well organised and have an attention to detail
• are able to multi-task and prioritise your own workload
• have good presentation and cleanliness standards
• are a great team player
• have good written and verbal communication skills, being comfortable communicating with people at all levels
• are flexible and customer focussed with strong customer service skills
• have experience in a Business Support environment; along with facilities or office responsibility
• have good IT Skills

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.