German speaking Customer Service Advisor

German speaking Customer Service Advisor

To be considered for this role, it is essential that candidates are fluent in German both written & spoken and fluent in English.

Based in the Customer Services department, you will provide a high level of customer service and support whilst utilising your language skills to maximise the customer experience.

You will have proven experience of working in a fast-paced customer service role, where you have been responsible for processing orders, solving customer queries whilst complying with the documentary requirements for the export market, any knowledge/understanding of export documentation would be an advantageous, but not essential as full training will be given.

Basic salary £24,000 to £26,000 depending on experience plus staff discounts, excellent benefits and career development.

Candidate

• You will possess excellent communication skills with a confident, pleasant telephone manner.
• Ability to work in a team but also being able to use your initiative.
• Excellent MS Office and data entry skills
• Proven customer service and sales order processing experience.
• Ability to assimilate and retain information and quick to learn.
• Enthusiastic, confident with a desire to strive towards continuous improvement.
• Able to work to processes, standards, and procedures.

Duties

• You will be responsible receiving and making telephone calls using your German ensuring all calls are dealt with professionally
• Processing orders received via telephone, fax, and email onto ERP systems, ensuring the customer details and ordered products are accurately entered and confirmations of orders are sent to customers.
• Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the Infor CRM system.
• Processing of customer returns and credits.
• You will support and liaise the sales team with regards to queries relating to customer details, display products and inputting of orders.
• You will liaise with various departments such as warehouse, carriers with reference to distribution, freight forwarders to obtain transport quotes and book freight.
• Ensure all correct export shipping documentation is obtained and filed electronically on the shipping document system to provide an accurate audit trail and ensure customer data using a CRM System is up-to-date and complete.
• Assist the credit control department by highlighting any issues with customer accounts and contact customers to resolve, translate and check translations for various departments such as marketing, goods-in and purchasing.
• Complete day to day administration and attend various internal meetings and product training.