Head of Account Management

• Location: Leicester, England
• Job Type: Full-time, Permanent
• Salary: £50,000 - £60,000 per year

Our client is seeking a Head of Account Management to lead their efforts in customer attraction, retention, and growth. This pivotal role involves managing a portfolio of strategic accounts, nurturing and developing relationships, and working closely with our clients sales team to ensure customer satisfaction.

• Oversee the Account Management Team, providing leadership and development.
• Support the Sales team and engage with customers early in their journey, explaining the account management function and setting expectations.
• Take full ownership of the Customer Onboarding Process, ensuring thorough communication and information sharing across the organisation.
• Conduct regular performance evaluations using key metrics to ensure customer delight.
• Resolve issues promptly to maintain and strengthen customer trust.
• Hold regular review meetings with customers to discuss KPIs and ensure their needs are met.
• Act as the escalation point for customer issues, delegating resolution tasks effectively and following up for satisfactory outcomes.
• Maintain accurate customer records and ensure seamless communication between Sales, Operations, and customers.

• Strong business judgement and leadership skills.
• Empathy towards customers, with a focus on understanding and addressing their needs.
• Excellent communication and influencing abilities.
• Knowledge of performance evaluation techniques and metrics.
• Experience in building trust with customers and colleagues.
• Discipline in maintaining accurate customer records.
• Credibility, persuasiveness, and tenacity.

• Fully expensed company car.
• 25 days holiday rising to 28 with tenure, plus the option to buy or sell holidays.
• Life assurance.
• Auto-enrolment pension scheme.
• Monthly ‘lunch on us’.
• Quarterly social events.
• Annual awards evening and family day at a theme park.

• Working hours: Monday to Friday, 8.30am – 5.30pm (42.5 hours per week).
• This role description is not exhaustive and additional duties may be required.

To apply for this Head of Account Management position, please submit your CV and call Reed Leicester now!