Head of Collections - Scale Up - London

Our client is a London based scale up known for their innovation and dedication to driving a more equitable world.

Description

• Crafting and spearheading the strategy for the department
• Implementing tailored collections strategies and policies aligned with business objectives
• Cultivating cross-functional relationships with other departments and senior leadership team members to enhance collections endeavours and foster collaboration
• Employing innovative approaches to enhance customer options
• Leveraging data to facilitate well-informed decision-making
• Overseeing a portfolio spanning various geographic regions
• Improving recovery rates and reducing delinquencies
• Enhancing and automating collections procedures
• Addressing high-level disputes with customers and creditors
• Nurturing staff development plans through training to enhance performance
• Ensuring adherence to industry regulations and company policies

Profile

• Demonstrable leadership skills in collections or debt recovery, preferably within a scale-up environment.
• Outstanding communication and interpersonal abilities, adept at managing relationships with internal and external stakeholders effectively.
• Passionate about contributing to the growth of a rapidly expanding venture.
• Adaptable to change, receptive to innovative concepts, and intellectually curious.
• Proficient in Excel or similar data analysis tools, capable of using data to inform decision-making.
• Proven track record of achieving ambitious targets and delivering results both individually and when leading a team.

Job Offer

• Competitive salary
• Opportunity to work in a fast paced scale up with stock options and bonus available
• Ability to add value to the collections team who have been identified as one of the areas with the most opportunity in the business
• A rewarding role where you can support the business growth
• A positive and innovative work environment in London