Help desk Administrator
Helpdesk Administrator
Immediately Required
Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.
As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within their community. Your responsibilities will include:
- Diary management for remote trades teams, scheduling appointments with tenants in accordance with schedule of rates
- Maintaining accurate information to track work progress.
- Building strong relationships with engineers and providing timely responses to inquiries.
- Processing work orders to meet client expectations and internal processes.
- Delivering exceptional customer service via phone calls and emails.
- Fostering a collaborative environment through clear communication within the team.
- Utilising problem-solving skills to address customer needs effectively.
What We're Looking For:
- IT literacy, proficiency in Microsoft Office products.
- Excellent written and verbal communication skills.
- A collaborative mind-set and the ability to thrive in a fast-paced environment.
- Meticulous attention to detail and the ability to meet deadlines.
- Experience in social housing and scheduling with NHF SOR codes.
Benefits:
- Company pension and employee referral program.
- Opportunities for training and development.
- Central location with potential company parking.
- Company events and staff engagement initiatives.
Schedule:
Full-time, permanent position with no weekend shifts.
Day shift (Monday to Friday).
Salary: Starting from £26,000 per year, based on relevant experience.
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Reference: 52577873
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