Hospitality Lead

Job Title: Hospitality Lead

Job Overview: BramahHR are seeking a dynamic and motivated individual to fill the role of Hospitality Lead at [Company Name]. The Hospitality Lead will play a crucial role in overseeing the café operations, ensuring exceptional customer experiences while meeting key performance indicators (KPIs) and targets.

Roles and Responsibilities:

• Run the café operations with a focus on delivering exceptional experiences for all customers and guests.
• Ensure that KPIs and targets are consistently met or exceeded.
• Maintain a safe, clean, and secure environment for both team members and visitors.
• Uphold stringent standards in service, food safety, and hygiene, training the team accordingly.
• Actively engage with customers, creating memorable moments and addressing their feedback.
• Facilitate a culture of continuous improvement within the team by celebrating successes and learning from critiques.
• Effectively manage team members, ensuring they are in the right positions, at the right times, and adhering to expected standards of behaviour.
• Collaborate with the Hospitality Manager to identify areas for improvement and implement strategies for enhancement.
• Foster a passion for service, great food, and fun among team members.

Qualifications:

• Previous experience in hospitality or customer service roles is preferred.
• Strong leadership skills with the ability to lead by example.
• Excellent communication and interpersonal abilities.
• Proven track record of achieving and exceeding targets.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Knowledge of food safety and hygiene standards is advantageous.
• A passion for delivering exceptional customer experiences.