HR & Employee Experience Specialist

HR & Employee Experience Specialist | Mid Kent | 30-35k + competitive package

Our client, a highly successful business that operates globally, is seeking to appoint an HR & Employee Specialist to join their Kent based HR team. This individual will provide comprehensive HR support and general services to all employees within the region. In this role, the HR & Employee Experience Specialist will provide the first and often most lasting impression of EMEA People Services and, therefore, must deliver the highest standards for service, professionalism, accuracy, and efficiency as well as an appropriate sense of urgency. This position serves as a primary contact for the business and is responsible for receiving and resolving queries on benefits, system transaction support, support of other HR platforms, program execution, and other employee-facing inquiries. The role will partner closely with other core functions of Human Resources, managing the escalation path of inquiries to other Human Resources Functional areas.

Key Responsibilities:

• Responsible for providing HR-specific employee support (benefits, payroll, systems); ensuring compliance with applicable policies, procedures, and program execution support
• Receive and respond to HR services, technology, and reporting inquiries and requests with timely, accurate, and professional responses while managing multiple contact channels and prioritising among workflows
• Manage case escalation
• Apply critical decision-making regarding case inquiry escalation and resolution
• Determine best practices for continuous improvement, efficiencies, and utilization of the HR Service Solutions platform
• Complete external employee verification document fulfillment
• Employee record and file management; review and approval of employee transactions in Workday (employee movement, personal data changes, work data changes, and compensation changes)
• Manage new hire orientation and off-boarding processes
• Provide accurate and timely data, metrics, and reports as requested by Managers (their direct manager and the customers who are managers)
• Improve delivery of HR information through effective use of technology and HR platforms; ensure data integrity of systems

Candidate Profile:

• In-depth knowledge of HR operational services and intermediate knowledge of other HR disciplines
• In-depth knowledge of core HR practices, policies, and procedures
• Capable of impacting the results of the EMEA People Services function in service of our customers
• Resolute in handling confidential/sensitive information
• Exceptional customer service focus, including attention to providing quality results with demonstrated ability to prioritise multiple tasks and manage work time efficiently