Income Management Officer

Income Management Officer

Haringey

Job Role

To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure.

To support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing an holistic approach to help residents to pay their rent and other charges.

Main Responsibilities

To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears.

To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities.

To be in frequent and regular contact with tenants where necessary to ensure they are fully aware of their obligations to pay their rent and other charges and of the consequences of non-payment, through interviews, home visits, telephone contact and taking enforcement action if required.

Carry out a full assessment of a tenant's circumstances, income and expenditure to ensure their arrears are cleared, payment agreements adhered to and appropriate referrals made.

To work in collaboration with other departments and external agencies the CAB, the DWP and other relevant services.