IT Service Desk Analyst

Posted 10 May by Jumar Solutions
Easy Apply Featured
£200.00 per day
Birmingham , West Midlands
Contract, full-time

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Posted by Jumar Solutions
IT Service Desk Analyst
£200 per day - Inside IR35 via Umbrella
Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links

Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24.

The Service Desk Analyst will be required to cover the following- 
  • Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams
  • Be the primary point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes
  • Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping customers informed of progress and ensuring ticket closures carry the acceptance of the customer
Required Skills/experience - 

  • Experience of working in a contact centre / IT Service Desk
  • Experience of customer service
  • Experience of ticket management including setting of priorities, capturing details and recording correctly

Candidates must be UK based and have the right to work in the UK without any restrictions.

If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration.

We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Required skills

  • IT Service Desk Analyst, 1st Line, Helpdesk, Windows, Microsoft

Reference: 52629439

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