IT Support Technical Support 2nd Line Desktop

IT Support | Technical Support | 2nd Line | Desktop

The role will be onsite in Kidlington.

As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.

You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed.

Main responsibilities

• Face to face, telephone and email support
• Purchase, Configure, install and maintain desktop and laptop PCs
• Support of Telephone Systems
• Manage the resolution of issues, problems, service requests and changes.
• Maintain an inventory/database of IT hardware and software
• Liaise with third party IT support Companies and vendors
• Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, and audio-visual.

Experience sought:

• To have a good understanding of Windows-based computer systems.
• Windows desktop, Office desktop apps, Office365.
• Very good communication skills.
• Flexible and adaptable to changing business needs and processes.
• Confidence and presence to deal with management.
• Ability to prioritise/schedule tasks personally.
• Able to quickly identify potential problems and seek advice when required.
• Able to quickly grasp and interpret salient information.
• Organisational and administrative skills